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John H. Brennan

Elevating customer service with Emotional Intelligence | Speaker, Trainer, Consultant

John H. Brennan is a multifaceted professional with a diverse background in entertainment, public speaking, and corporate training. Here's a comprehensive overview of his career and expertise:

Professional Background

John H. Brennan is an accomplished speaker, author, actor, facilitator, and corporate trainer.1 Born in Montreal, Canada, he holds dual citizenship with the United States and is fluent in French.12

Education and Early Career

After obtaining a bachelor's degree in business and communication, Brennan co-founded a small production company that produced live shows, events, and videos.12

Entertainment Career

Brennan's acting career spanned over 20 years and included:

  • Appearances in over 50 commercials
  • Performances in musical theatre across the United States and Canada
  • A contract role on the soap opera "Another World"
  • Guest star roles on various television shows
  • Lead role as Corporal Clive Bennett in the television series "Bordertown"12

Current Professional Roles

Currently, John H. Brennan is involved in several professional capacities:

  • Board member of the National Speakers Association (NSA) LA Chapter
  • Distinguished Toastmaster
  • Certified virtual speaker
  • Certified trainer for Positive Coaching Alliance
  • GENOS Certified Practitioner, specializing in Emotional Intelligence assessments234

Expertise in Emotional Intelligence

As a GENOS Certified Practitioner, Brennan is qualified to:

  • Design and facilitate Emotional Intelligence solutions for clients and organizations
  • Develop individuals' and teams' Emotional Intelligence
  • Administer and debrief Emotional Intelligence assessments3

Author

Brennan is the author of "The E.I. Connection," a book that focuses on the importance of Emotional Intelligence in client-based industries and customer retention.2

Corporate Training

He has extensive experience in delivering programs on:

  • The Client Experience
  • Personality and Leadership
  • Exceptional customer service, drawing from industry leaders like Disney, Ritz Carlton, and Nordstrom25

John H. Brennan's diverse background and expertise in Emotional Intelligence make him a valuable resource for organizations looking to improve their customer experience, leadership, and overall performance.

Highlights

Apr 2 · linkedin

Studies have shown that high levels of emotional intelligence boost career success, mental health, personal and professional relationships, and happiness.

Nov 20 · linkedin

My conversation with a friend, Remember how we talked about the impact of emotional intelligence on customer experience? How it can help us understand and manage our emotions better, build stronger relationships with customers, and even give us a competitive edge?

Well, now we're going one step further.

We all know what it feels like when things don't go as planned in business. It can be frustrating, stressful, even overwhelming at times. But imagine if there was a way to turn those challenges around...to use them as stepping stones towards greater success?

That's where harnessing the power of emotional intelligence comes in. By understanding and managing our own emotions – and by being sensitive to others' feelings – we can create an environment where everyone thrives: employees are happier; customers feel valued; conflicts get resolved more effectively; decision-making improves; teams work better together...the list goes on!

But remember - knowledge without action is useless! So come on then…let’s get started! Together we’ll discover how powerful emotional intelligence really is…and how much it could mean for your business.

"ACTION..."

John H

Related Questions

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John H. Brennan
John H. Brennan, photo 1
John H. Brennan, photo 2
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Location

Solana Beach, California, United States