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John Cason

Hypergrowth Start-up Customer Experience Leader

John Cason is a dedicated customer support expert and manager at SalesLoft. With a strong background in team leadership and technical troubleshooting, he aims to elevate the support experience in the industry. His contributions have been instrumental in shaping the SalesLoft Support Experience during a period of significant growth, from $2M to $70M ARR. Having transitioned from a Support Agent to Manager, John has spearheaded various impactful projects and enhancements, including the rollout of Premium Support, launching GMT Support operations, and transitioning the Support team to a tiered ticket structure. He has also excelled in driving performance and efficiency through sophisticated Zendesk Explore reporting. At SalesLoft, John is an integral part of the company's mission to revolutionize sales organizations by blending science and sincerity to empower sellers with a comprehensive platform for personalized customer interactions. With a focus on the human aspect of selling, SalesLoft enables users to engage authentically with customers while leveraging data-driven insights for meaningful touchpoints.

John Cason
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Location

Atlanta, Georgia