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John J. Lewis

CEO & Chairman at InMoment

John Lewis is the CEO and Chairman of InMoment, a company specializing in feedback management and experience improvement solutions. He was appointed to this role on September 22, 2022, succeeding Andrew Joiner, who had been CEO since 2017.14 Prior to becoming CEO, Lewis served as the Executive Chairman of InMoment from May 2019 until his current appointment.25

Lewis has extensive experience in the information services and software analytics sectors. Before joining InMoment, he was the Global President of Nielsen Holdings, where he oversaw significant portions of the company's revenue and led numerous strategic acquisitions.34 His leadership at Nielsen involved transforming various business segments, which contributed to substantial revenue growth and enhanced profitability.13 Additionally, Lewis is an Executive Partner at Madison Dearborn Partners, a private equity firm that has been a majority owner of InMoment since 2019.25

In his role at InMoment, Lewis aims to enhance the company's ability to integrate customer signals and improve client outcomes through innovative solutions. He emphasizes the importance of actionable customer intelligence in maintaining InMoment's leadership in the integrated customer experience market.14

Lewis holds a degree from Princeton University and has a strong background in transforming and scaling businesses within competitive markets.6

Highlights

Jul 23 · linkedin

Our company InMoment is breaking new and exciting ground in AI and NLP that is providing huge value and future potential to our clients. Jeff Catlin, our head of AI Products, lays out the best approaches and our strategy to make a difference in understanding customer experience. See the attached article.

May 30 · linkedin

This is a major milestone for our company. In an AI-infused world recognition for top leadership in Text Mining, NLP and AI is huge. We will be the foremost leader for customers in integrating all forms of feedback from surveys to calls to social posts and reviews and beyond. Congratulations to our team. We look forward to helping our existing customers improve their customer experience. Similarly, we look forward to new conversations with companies that need a better partner to navigate an Integrated CX world.

Related Questions

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John J. Lewis
John J. Lewis, photo 1
John J. Lewis, photo 2
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Experience

CEO & Chairman at InMoment (September 2022 - Present)
Executive Chairman at InMoment (May 2019 - September 2022) Executive Chairman at Zilliant (January 2022 - Present) Executive Partner at Madison Dearborn Partners, LLC (March 2017 - Present)

Education

AB in Politics from Princeton University MBA in Marketing/Finance from Northwestern University - Kellogg School of Management

Location

Winnetka, Illinois, United States