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John Ohlund

Business Intelligence at Newfold Digital | Building the Customer Experience Through Data

John Ohlund is a seasoned workforce manager with a decade of expertise in various aspects of contact center operations. His skill set includes workforce forecasting, capacity planning, schedule optimization, real-time management, and data analysis. John excels in leading and inspiring teams towards achieving success. With a results-driven approach, he combines his professional experience with continuous education to ensure growth and efficiency. John's proficiency extends to customer service omnichannel planning, forecasting, data analysis, and cross-functional collaboration to implement strategic improvements. He is adept at providing guidance, coaching, and support to team members, with a high level of proficiency in tools like Excel, Tableau, and Database Queries.

John Ohlund
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Location

Mesa, Arizona, United States