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John Walls

Senior Customer Exec; advisor and aspiring Trustee/NED

John Walls is a seasoned business transformation executive with a rich consulting background, specializing in driving complex global customer experience and internal transformation programs for reputable organizations.

He is adept at aligning business and technology to ensure optimal solutions that meet real business needs and deliver tangible benefits, with a solid track record in areas like Customer Experience design/delivery, global business transformation, technology introductions, M+A deals and integration, major product launches, IT governance, technology operations, and service management.

Key competencies of John include business-led technology delivery, customer experience design and delivery, program execution and delivery, cloud computing utilization for innovation acceleration, and expert knowledge in IT governance and management processes.

His personal skills encompass strong stakeholder management, core consulting skills, clear communication across all organizational levels, and effective leadership in ensuring high-quality execution and team development.

John Walls holds certifications in Board Directors' Programme from Henley Business School, an MEng in Electronic Systems from the University of York, and completed studies in International Telecommunications at Ecole nationale supérieure des Télécommunications de Bretagne.

With a vast professional experience, he has held key roles including VP of Customer Success at Collibra, Vice President of Customer Success at Zendesk, RVP of Customer Success at Zendesk, Senior Director of Customer Success at Zendesk, Head of Customer Experience at Thomson Reuters, Mergers and Acquisitions Programme Manager at Thomson Reuters, and various consulting positions at PA Consulting, Thomson Reuters, and BT.

Highlights

Oct 18 · ComputerWeekly.com
How companies are rethinking digital customer experience in wake of pandemic - ComputerWeekly.com
Oct 18 · ComputerWeekly.com
How companies are rethinking digital customer experience in wake of pandemic - ComputerWeekly.com
How companies are rethinking digital customer experience in wake of pandemic - ComputerWeekly.com
John Walls
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Location

London Area, United Kingdom