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John Walter

Realtor®, Lawyer (Licensed in AL, GA & FL), Real Estate Investor

John Walter is a well-educated professional with a diverse background in law and real estate.

He pursued his Juris Doctor degree at the University of Miami School of Law and also studied at Samford University, Cumberland School of Law, and the University of Montevallo where he obtained a B.S. in Political Science & Pre-Law.

With experience in various organizations, John Walter has worked as a Realtor at ARC Realty Co. and held positions as an Associate at Weinberg, Wheeler, Hudgins, Gunn & Dial, Associate Attorney at RichardsonClement PC, and Associate Attorney at Marcell Felipe Attorneys.

Additionally, he has contributed his legal expertise as a Law Fellow at The Launch Pad at UM and as a Law Clerk at Almeida Advogados.

John Walter is also known for his involvement in community service and education, having volunteered at Rancho Poiema, interned at Enterprise International, and served as the STARS Coordinator at Higher Education Partnership.

Highlights

Jul 17 · linkedin

On July 11, a class action lawsuit was filed against a popular retail company for using common AI tools from their CCaaS provider.

As proof that the retail company used the tools, the plaintiff pointed to the CCaaS provider’s website where the retail company is listed as a client.

The plaintiff also identified by name the defendant’s Senior Manager of Customer Experience Operations. 🤦🏻‍♂️

Apparently the CX leader gave a testimonial about the AI tools. And the CCaaS provider showcased this testimonial on its website.

I have been warning contact center leaders for months to be very careful about providing public testimonials for AI vendors.

Plaintiff lawyers are aggressively pursuing data privacy and wiretapping claims surrounding the use of AI in customer support.

They are finding their targets through public testimonials.

I'm not sharing the names of the parties in this class action lawsuit out of respect to everyone involved.

You can learn how your industry peers are navigating these issues at Contact Center AI Association meetings.

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Location

Birmingham, Alabama, United States