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Jolene Tan-Davidovic

Mixed-methods User Research Lead, PhD in Psychology

Jolene Tan-Davidovic is the Lead User Researcher at N26, a German neobank.1 She has over a decade of experience in research, starting her career as an academic researcher studying psychology and behavioral science before transitioning to UX research.1 At N26, Jolene works on the account opening business side, focusing on the website and the overall company process.1

In her role, Jolene emphasizes the importance of user research as a team sport, aiming to distribute user insights throughout the entire company.1 She sees her job as an enabler, providing access to users' needs and supporting teams with the best methodology and tools.1

Jolene collaborates closely with designers, particularly Emanuel Milicević, the Lead Product Designer at N26, to create data-driven UX designs that prioritize user experience.12 She believes in building trust and psychological safety within teams to foster constructive feedback and collaboration.1

Her approach to user research involves starting with broader topics to build trust before delving into more sensitive financial matters, always emphasizing users' right to privacy and choice in sharing information.1 Jolene is committed to transparency in data collection and usage, ensuring that user data is used solely for improving the app's functionality.1

As a leader, Jolene is focused on growing professionally by becoming a better UX champion and understanding various aspects of the business, including processes and HR.1 She is also involved in projects like the "IBAN Switch" feature, which addresses IBAN discrimination and improves banking experiences for expatriates.3

Highlights

Jan 9 · netguru.com
How N26 Wins Users with Data-Driven UX Design - Netguru
How N26 Wins Users with Data-Driven UX Design - Netguru
Jun 22 · youtube.com
How N26 Wins Users with Data-Driven UX Design with ... - YouTube
How N26 Wins Users with Data-Driven UX Design with ... - YouTube
Jun 8 · facebook.com
Disruption Talks with N26 | By Netguru - Facebook
Nov 24 · maze.co
What is a Preference Test? 5 Steps to Preference Testing - Maze

Related Questions

What inspired Jolene Tan-Davidovic to transition from academic research to UX?
How does Jolene Tan-Davidovic ensure psychological safety in her team?
What are some key challenges Jolene Tan-Davidovic faces in her role at N26?
How does Jolene Tan-Davidovic collaborate with designers to improve UX?
What methodologies does Jolene Tan-Davidovic use in her user research?
Jolene Tan-Davidovic
Jolene Tan-Davidovic, photo 1
Jolene Tan-Davidovic, photo 2
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Location

Berlin Area, Germany