Sign In

Jolyn Isabelo

APAC Customer Success Leader @Zendesk, Ex-Google (Xoogler), Ex-App Annie, Trusted Advisor helping awesome clients around APAC and beyond achieve top class Customer Experience

Professional Background

Jolyn Isabelo is a seasoned professional in the domains of Customer Experience and cloud solutions. With an extensive career that spans various senior roles, including Sales, Account Management, and Operations, Jolyn has made substantial contributions to the field of Customer Success since 2015. Her passion lies in helping clients navigate their Customer Experience journey effectively while harnessing cloud-based solutions that drive both business and technical value.

Operating from a foundation of collaboration, Jolyn's approach to client relations revolves around cultivating trusted partnerships. She understands the importance of metrics, best practices, and shared goals in guiding clients to success. Her strategic mindset has been instrumental in enabling clients to grow, scale, and optimize their product portfolios, especially in the dynamic Growth markets of the Asia-Pacific region. Leveraging her diverse professional experience across London, APAC, and the USA, she bridges the gap between Western and Asian business cultures, enabling her to offer personalized and culturally-relevant solutions.

In her leadership role, Jolyn excels at training, coaching, and managing high-performing teams of up to 15 individuals. Her philosophy emphasizes leading by example and fostering mutual trust within her team and client interactions alike. This collaborative spirit has proven invaluable in driving team success.

Education and Achievements

Jolyn’s educational credentials are deigned to give her a competitive edge in the business world. She holds a 1st Class Honours BA in Business Administration from Middlesex University. Additionally, she has completed a Bachelor of Science (BSc) in Economics from Brunel University London. Her commitment to continuous learning is highlighted through several certifications and completed courses that enhance her expertise in Customer Experience.

Some notable accomplishments in her pursuit of knowledge include:

  • Forrester CX Pro (CX-I) Certification (July 2019): A testament to her deep understanding of customer experience metrics and strategies.
  • Zendesk Certified Support Administrator (March 2020): This certification ensures Jolyn can effectively utilize Zendesk's solutions to benefit client interactions.
  • Disruptive Strategy Certificate from Harvard Business School Online (May 2020), where she studied under renowned thought leader Clayton Christensen.
  • Leading with an Improv Mindset Course from the Stanford Graduate School of Business (June 2021): Focused on innovative and dynamic leadership principles.
  • On Deck Customer Success Cohort 2 (January 2022): A program designed to connect and empower professionals in the Customer Success community.

These educational pursuits not only reflect her knowledge but also her commitment to staying ahead in the rapidly evolving field of customer service and satisfaction.

Achievements

Throughout her career, Jolyn has achieved remarkable milestones, consistently demonstrating her effectiveness as a leader and her ability to drive customer success initiatives.

  • Manager, Customer Success APAC at Zendesk (Formerly): In this prominent role, Jolyn was pivotal in shaping the Customer Success strategies across the Asia-Pacific region, focusing on growth markets and ensuring clients received top-notch service.
  • Women of Customer Success Champion, ASEAN (Formerly): Advocating for women in the Customer Success domain, she played a critical role in fostering an inclusive environment and mentoring aspiring professionals in this field.
  • Senior Customer Success Consultant at Zendesk (Formerly): Contributing her expertise to enhance client satisfaction and engagement, Jolyn developed innovative solutions to meet client needs.
  • Social and Apps Product Support Manager at Google Japan (Formerly): In this fast-paced environment, Jolyn managed product support, elevating user experience for clients in the social media and apps sector and ensuring the delivery of meaningful technical support.
  • Senior Account Manager at Experian Marketing Services (Formerly): Here, she excelled in managing client relationships and contributed to the successful execution of numerous marketing strategies.
  • Business Development Manager at Bureau van Dijk Electronic Publishing (Formerly): In this capacity, she expanded the company's market presence and forged strategic partnerships that benefitted both the organization and its clients.

Jolyn's journey embodies her relentless pursuit of excellence and dedication to the principles of customer service and success. Her varied experiences across high-impact organizations like Google, Zendesk, App Annie, and Experian illustrate her adaptability and progressive career trajectory.

Jolyn's story is one of passion for customer experience, a commitment to continued education, and an unwavering belief in the power of collaboration. Her diverse skill set, cultural understanding, and leadership philosophy make her a resourceful ally for clients seeking to enhance their customer satisfaction while fostering an environment of trust and cooperation.

As she continues to evolve in her career, Jolyn remains open to discussions about SaaS (Software as a Service) and is enthusiastic about sharing insights that can lead to greater achievements for her clients and teams alike.

Related Questions

How did Jolyn Isabelo develop her expertise in Customer Experience and cloud solutions?
What strategies does Jolyn Isabelo employ to foster trusted partnerships with clients?
In what ways has Jolyn Isabelo's diverse cultural background influenced her approach to customer success?
How did Jolyn Isabelo's educational background contribute to her career success in Customer Experience?
What are some best practices Jolyn Isabelo recommends for leading high-performing Customer Success teams?
Jolyn Isabelo
Add to my network

Location

Singapore