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Jordan Hopkins

Implementation Consultant at Intellum. I help SaaS companies put customers first 🤝 Customer Success • Copywriting • Education for life.

Jordan Hopkins is an Implementation Consultant at Intellum, a role he held from August to December 2021. In this position, he was responsible for onboarding enterprise-level clients onto Intellum's learning platform, ensuring timely and successful implementations that received positive feedback from stakeholders. He also advocated for clients' needs and managed both the strategic and technical aspects of implementations, including educational content and single sign-on (SSO) integration.1

Professional Background

  • Current Role: As of July 2022, he transitioned to the role of Education Program Manager at MNTN, where he significantly increased customer education engagement by 341% in Q4 2022 through innovative learning experiences.12
  • Previous Experience: Before his role as Implementation Consultant, Jordan served as an Enablement Manager in Customer Success at Intellum, where he designed effective onboarding programs that enhanced employee satisfaction and reduced training time.1

Education

Jordan holds a Master of Education (MEd) in Instructional Design & Technology from the American College of Education, focusing on social learning and engaging adult learners. He also earned a Bachelor of Arts in English: Professional-Technical Writing from the University of South Florida, graduating summa cum laude.1

Skills and Certifications

His expertise includes customer success strategies, educational program design, and content creation. He has obtained various certifications related to instructional design and customer education.1

Recognition

Jordan has been recognized as a Florida High Impact Educator by the Florida Department of Education in both 2017 and 2018, highlighting his effectiveness in driving student academic growth during his teaching career prior to joining Intellum.1

Highlights

Phil Jordan, PhD - Johns Hopkins Medicine

Related Questions

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What strategies did Jordan Hopkins use to simplify the onboarding journey at Intellum?
Jordan Hopkins
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Location

Tampa, Florida, United States