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Jordan Langley

Passionate Customer Experience Professional | Dedicated to Delivering Exceptional Service & Building Lasting Client Relationships

Professional Background

Jordan Langley is an adaptable and detail-oriented professional with a wealth of experience in customer service and guest experience management. With a career spanning several key positions at prominent organizations, Jordan has developed a reputation for supporting customers with empathy and finding innovative solutions to complex problems. With years of experience under her belt, Jordan has consistently strived to enhance the customer experience and ensure satisfaction at all levels.

Jordan's comprehensive expertise is highlighted by her former role as the Senior Guest Experience Attendant at the Museum of Sex, where she honed her skills in providing outstanding customer service while navigating a unique and dynamic environment. In this role, she focused on understanding every visitor's needs and contributed to an engaging and memorable experience for patrons. Her dedication to customer satisfaction has driven her to continually seek personal growth and enhance her professional skill set.

Before her time at the Museum of Sex, Jordan served in various capacities at Teachers Pay Teachers, including Customer Experience Coordinator, Customer Experience Specialist, and Marketplace Integrity Specialist. In these roles, she played a pivotal part in ensuring educators received the support they needed, fostering a community built on trust and collaboration. Jordan's commitment to excellence in customer experience was a key factor in enhancing the efficiency and effectiveness of the support provided by Teachers Pay Teachers.

In addition to her work with Teachers Pay Teachers, Jordan participated in the KindWork Customer Experience Training Program as a CX Fellow, where she further developed her customer service skills in a structured and insightful environment. Her commitment to learning and growing as a professional is reflected in her proactive approach to every challenge she encounters.

Throughout her career, Jordan has also made contributions to the entertainment industry, notably as an Assistant Merchandise Manager for "Be More Chill On Broadway" at Warner Music Group and as a Merchandise Assistant at Live Nation Entertainment. These roles allowed her to merge her love for the arts with her strong background in customer service, providing a unique perspective on maximizing audience engagement and satisfaction during live events.

Education and Achievements

Jordan Langley's educational background is rooted in her studies in English Writing Arts at the State University of New York at Plattsburgh and further academic pursuit at the University of Mount Saint Vincent. This educational foundation has equipped her with strong communication skills, an essential asset in her career focused on enhancing customer experiences. Her academic journey provided the tools necessary for effective interpersonal interactions, a skill that is crucial in any customer-focused role.

Throughout her career, Jordan has garnered a wealth of experience that is both diverse and enriching. From her comprehensive understanding of the guest experience in unique settings like the Museum of Sex to her role in supporting educators at Teachers Pay Teachers, Jordan's adaptability enables her to excel in various environments. Her commitment to empathy in customer service underpins her professional ethos, ensuring that every interaction is not just a transaction but rather an opportunity to make a meaningful impact.

Jordan's participation in significant roles, including various positions within Teachers Pay Teachers and her fellowship at KindWork, showcases her dedication to continuous personal and professional growth. Each step in her journey has been motivated by a desire to influence positively and support customers effectively.

Achievements

  • Senior Guest Experience Attendant at Museum of Sex: Jordan excelled in creating engaging experiences for visitors while fostering a welcoming environment that promoted curiosity and discovery.
  • Customer Experience Specialist: At Teachers Pay Teachers, her efforts contributed significantly to resolving customer inquiries, which led to improved satisfaction rates within the education community.
  • Marketplace Integrity Specialist: In this role, Jordan ensured the platform's reliability and integrity, reinforcing trust among educators and enhancing the overall user experience.
  • CX Fellow at KindWork: During her time in this leadership training program, she developed advanced skills in customer service, preparing her for greater responsibilities in her career.
  • Creative Roles in Entertainment: Her work with Warner Music Group and Live Nation Entertainment offered her significant insights into audience engagement and merchandising, emphasizing her versatility in different industries.

Jordan Langley's experience reflects a professional deeply committed to enriching the lives of others through enhanced customer experiences. Her adaptive skill set a

Highlights

Sep 4 · linkedin

Looking forward to continuing my journey at Teachers Pay Teachers in my new role! Thank you to everyone who's supported me along the way and for acknowledging my efforts 🥳

May 12 · linkedin

We're hiring at Teachers Pay Teachers! TpT empowers educators to teach at their best by providing digital tools and original educational content created by educators from around the world!

Check out all of our openings here: https://lnkd.in/dCZhyct

We have multiple open roles, including:

  • Sales Operartions Manager
  • Strategic Finance and Business Development Associate
  • Director of Marketplace Integrity
  • Intellectual Property Specialist
  • Senior Software Engineer
  • Technical Leads
  • Product Marketing Manager

#hiring #jobs #edtechjobs #edtech

Jordan Langley
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Location

Brooklyn, New York, United States