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Jordan Silverman

VP, Customer Success at MarketMan

Jordan Silverman is a seasoned professional with extensive experience in customer success and business development. He served as Vice President of Customer Success at MarketMan from September 2020 to January 2023.1 In this role, he oversaw a team of 30 people responsible for the full customer success lifecycle, including onboarding, training, account management, customer service, renewals, and upsells.1

During his tenure at MarketMan, Jordan achieved significant accomplishments:

  1. Helped scale the customer base from 100 to over 2,000 customers in more than 50 countries.1
  2. Implemented strategies that resulted in over 50% of new revenue coming from upsells and cross-sells.1
  3. Built a customer success strategy and implemented Totango CRM with health scoring and usage data, leading to an average Net Revenue Retention (NRR) over 100%.1

Prior to his VP role, Jordan served as Director of Customer Success at MarketMan from August 2016 to September 2020.1 His career also includes positions at other companies such as Mention, where he was Vice President of Sales, and co-founding ventures like InStall Media and Star Toilet Paper.1

Jordan holds a Bachelor of Arts in Philosophy from the University of Michigan.1 His professional journey demonstrates a strong focus on customer success, sales, and entrepreneurship in the software and technology sectors.

Highlights

Jun 27 · linkedin

Had a client recently get fully onboarded in under 1 week.

One thing she said made a lasting impression on me: "it's been one of the biggest wins and the best onboardings in my ten years of exploring. So thank you so very much."

Majority of restaurant tech is extremely powerful but time consuming and hard to set up.

Our goal at Starfish is to build a tool that:

  • Takes less than 30 minutes to set up
  • Delivers an ROI greater than your first year subscription in under 21 days

Thank you to all of our early partners and clients for putting up with issues, bugs, and lots of my questions!

I wrote this post to hopefully motivate others to take the first step in building what they want.

The hardest part is taking the first step! If anyone has questions about our journey please just DM me. Happy to try and share all of our mistakes so others can learn.

#restaurants #restauranttech #starfish #AI #restaurantfinance

May 10 · linkedin

🌟 Exciting times ahead! I'm thrilled to be heading to the NRA Show in Chicago. It's a fantastic opportunity to meet with our amazing clients, connect with our partners, and explore all the latest in the industry. Can't wait to see what's in store!

#NRA #Networking #nationalrestaurantassociation #AI

Thanks Shawn P. Walchef for the inspiration behind this video.

Can't wait to see so many people there!

Christina Klein Connor Reap Evan Perlmutter Noy Shavit Li-ran N. Jace Muggli Terry Lena 🍔🍟🍕🎙 David "Rev" Ciancio Monte Silva Joshua Sharkey Eric Roy Judith Eskenazi Christopher Tocchio Jason Berkowitz 🍽️Zack Oates🍕 Bryan Meredith Preston Junger Mitch Zenaty 📱💻 Dean LaBay 🥔

And lots and lots more!

Comment if I forgot someone so we can plan to get together!

🌟 Exciting times ahead! I'm thrilled to be heading to the NRA Show in Chicago. It's a fantastic opp

Related Questions

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Jordan Silverman
Jordan Silverman, photo 1
Jordan Silverman, photo 2
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Location

Boca Raton, Florida, United States