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Joseph Ansanelli
Senior Technical Support Engineer/JIRA Admin at Gladly
Joseph Ansanelli is an experienced Technical Support Specialist who excels at solving complex problems. He holds a BS in Global Security and Intelligence Studies from Embry-Riddle Aeronautical University. Ansanelli has accumulated a wealth of experience in various technical support roles at reputable companies such as Twilio, Gladly, Nexmo (the Vonage API Platform), StrongLoop (an IBM company), Lyris, Atlassian, and SupportSpace, Ltd. Additionally, he has worked as a tutor at the Arab American Association of New York, a program coordinator at the Chinatown Manpower Project, and an office assistant at South Shore Orthopedic Assoc.
Highlights
It's an exciting day at Gladly. I am proud to introduce Gladly Sidekick, our new AI and automation platform enabling personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our established people-centered platform for delivering personalized agent-assisted customer service.
We’re introducing Gladly Sidekick as a result of our acquisition of Thankful, a generative AI and automation solution for customer self-service.
Gladly and Thankful have been partners in delivering personalized service at a large scale for our mutual customers, including the world’s most-loved brands Bombas, Breeze Airways™, Crate and Barrel, JOANN Stores and MaryRuth's.
This is an exciting milestone in our mission to deliver radically personal customer service. We now offer two products — Gladly Hero and Gladly Sidekick — powered by AI, that drive customer loyalty at scale.
A big thank you to all our Gladiators for their endless work and dedication to making this news a success. And thank you to Ted Mico and Evan Tann who have built an exceptional business at Thankful. Together we have an exciting opportunity ahead of us to set a new standard for what customer service can be in the age of AI.
Read more here → https://lnkd.in/gwDgqkbN
#Acquisition #AI #GenerativeAI #Automation #CustomerService #Gladly #Thankful #Innovation
⏰ It's almost time to hear Mike Beaubrun of Condé Nast live from 🎷New Orleans 🎺 on turning support agents into Heroes on May 9 at Gladly Connect Live. Sign up at https://lnkd.in/gKQXubwW to join us live or virtually. See you all in a week!
#cx #cxstrategy #customerservice #customerexperience
