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Josh Johnson

Vehicle Titles - Ops & Tech Leader at Carvana

Josh Johnson is the Senior Director of Product & Engineering at Carvana, responsible for Customer Care, Titles, and Registration.1 He has been with Carvana since October 2017, initially joining as Director of Engineering before being promoted to his current role in July 2023.1

During his tenure at Carvana, Johnson has:

  1. Built a Customer Care-oriented Engineering team from the ground up, hiring over 40 engineers and 8 leaders.1
  2. Supported a team of 6 engineering teams and 25 engineers, overseeing more than 1,500 phone, chat, SMS, and back-office Customer Advocates.1
  3. Implemented a strategy to move away from Salesforce and other outdated systems, developing a tailored component-driven User Interface system for the call center.1
  4. Partnered with Legal to define compliance standards and develop services for TCPA compliance and SOX audits.1
  5. Served as a cross-functional business leader for Carvana's Title and Registrations business.1

Prior to Carvana, Johnson held leadership positions at Sphera and IHS, where he managed software development teams and products.1 His experience includes working with technologies such as React, .NET Core, Azure cloud, Kubernetes, and Salesforce.1

Highlights

Jan 1 · indeed.com
All CARVANA job titles | Indeed.com

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Josh Johnson
Josh Johnson, photo 1
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Location

Tempe, Arizona, United States