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Josh Klenert
Customer-Centric Design Leader | Product Design
Josh Klenert is the Senior Manager of the Workflow Design Studio at ServiceNow.45 He is based in the United States.4 Klenert has a background as an award-winning Creative Director and media executive with 20 years of experience helping build products and brands.1 He has a passion for connecting multidisciplinary teams and combining product, brand, and content innovation to create experiences.1
Prior to his current role at ServiceNow, Klenert held various positions at other companies:
- Bakkt As Chief Design Officer, he helped build a platform for the digital economy, including crypto trading, payments, and loyalty redemption.1
- JPMorgan Chase & Co. He served as Chief Creative Officer and Executive Director, where he helped build a next-generation digital banking experience and led design and UX for digital customer experience.1 His work with Chase won a Cannes Lion award.1
- AOL/HuffPost As VP of Design & User Experience, he rebuilt the design team to expand into mobile, video, long form, and international platforms.1
- iHeartRadio As VP, Creative Director, he created a national digital radio network with original video content and live experiences.1
- Billboard As Creative Director, he worked to make the 114-year-old brand relevant across all platforms for new audiences.1
Klenert's LinkedIn activity shows his involvement with ServiceNow's Workflow Design Studio, co-creating "big ideas".3 He also welcomed new members to his design team at Bakkt.7
ServiceNow's Workflow Design Studio, where Josh Klenert is Senior Manager, focuses on co-creating solutions with customers to address their specific challenges.1 The Workflow Design Studio allows users to automate processes using a no-code environment.6 Flows are built by configuring triggers and actions, and testing the flow for errors.2
Highlights
Wow. For anyone who's long gone from Twitter — here is an epic ad experience inside X: Ad for "ad-free experience with Premium+" > tap ••• and "Not interesting in this ad" for ad-free experience with Premium+ > next option: "Unlock ad-free experience with Premium+." 😂 Is that a Dark UX pattern or just a dumb UX pattern? #AdTech #digitaladvertising #UX #darkUX
To my #developer peeps, cool job alert: Is your sweet spot at the intersection of human needs and business impact? Obsessed with creating great experiences? Do you you enjoy a highly collaborative cross-functional team environment to co-creat great experiences? Check out this opportunity with the Workflow Design Studio at ServiceNow. #designthinking #customercentricity
