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Josh Klenert

Customer-Centric Design Leader | Product Design

Josh Klenert is the Senior Manager of the Workflow Design Studio at ServiceNow.45 He is based in the United States.4 Klenert has a background as an award-winning Creative Director and media executive with 20 years of experience helping build products and brands.1 He has a passion for connecting multidisciplinary teams and combining product, brand, and content innovation to create experiences.1

Prior to his current role at ServiceNow, Klenert held various positions at other companies:

  • Bakkt As Chief Design Officer, he helped build a platform for the digital economy, including crypto trading, payments, and loyalty redemption.1
  • JPMorgan Chase & Co. He served as Chief Creative Officer and Executive Director, where he helped build a next-generation digital banking experience and led design and UX for digital customer experience.1 His work with Chase won a Cannes Lion award.1
  • AOL/HuffPost As VP of Design & User Experience, he rebuilt the design team to expand into mobile, video, long form, and international platforms.1
  • iHeartRadio As VP, Creative Director, he created a national digital radio network with original video content and live experiences.1
  • Billboard As Creative Director, he worked to make the 114-year-old brand relevant across all platforms for new audiences.1

Klenert's LinkedIn activity shows his involvement with ServiceNow's Workflow Design Studio, co-creating "big ideas".3 He also welcomed new members to his design team at Bakkt.7

ServiceNow's Workflow Design Studio, where Josh Klenert is Senior Manager, focuses on co-creating solutions with customers to address their specific challenges.1 The Workflow Design Studio allows users to automate processes using a no-code environment.6 Flows are built by configuring triggers and actions, and testing the flow for errors.2

Highlights

Jul 12 · linkedin

Wow. For anyone who's long gone from Twitter — here is an epic ad experience inside X: Ad for "ad-free experience with Premium+" > tap ••• and "Not interesting in this ad" for ad-free experience with Premium+ > next option: "Unlock ad-free experience with Premium+." 😂 Is that a Dark UX pattern or just a dumb UX pattern? #AdTech #digitaladvertising #UX #darkUX

Feb 12 · linkedin

To my #developer peeps, cool job alert: Is your sweet spot at the intersection of human needs and business impact? Obsessed with creating great experiences? Do you you enjoy a highly collaborative cross-functional team environment to co-creat great experiences? Check out this opportunity with the Workflow Design Studio at ServiceNow. #designthinking #customercentricity

Related Questions

What are some of the key projects Josh Klenert has led at ServiceNow?
How did Josh Klenert's role at JPMorgan Chase influence his work at ServiceNow?
What is Josh Klenert's approach to customer-centric product innovation?
Can you provide examples of Josh Klenert's work at iHeartRadio and Billboard?
What challenges did Josh Klenert face while rebuilding the design team at AOL?
Josh Klenert
Josh Klenert, photo 1
Josh Klenert, photo 2
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Location

United States