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Josh Ziegenbusch
Senior Director, Service and Retention
Professional Background
Josh Ziegenbusch is a highly accomplished sports industry professional, recognized for his exceptional leadership capabilities and a track record of successfully driving efficiency and organization within the sports domain. With a dynamic career at the Oakland Athletics that spans various roles, Josh has proven himself to be self-motivated and adept in multiple facets of the industry, including Sales, Operations, Customer Service, and Database/Customer Relationship Management (CRM). His profound understanding of the sports landscape, combined with his innovative approach and strategic prowess, has significantly impacted the organization's ticketing operations and overall customer experience.
With a career that began at the Oakland Athletics as a Ticket Services Representative, Josh rapidly ascended the ranks through hard work and dedication. He has held multiple positions, including Ticket Services Manager and Senior Manager of Ticket Services, before becoming the Director of Ticket Operations and ultimately earning the position of Senior Director of Service and Retention. His climb through various ticket services roles showcases his commitment to not only achieving personal career growth but also ensuring that the organization aligns with customer-centric values, enhancing fan engagement and satisfaction.
Education and Achievements
Josh Ziegenbusch's strong educational foundation has played a pivotal role in his professional journey. He studied Marketing, Business, Management, Marketing, and Related Support Services at Syracuse University, specifically through the esteemed Martin J. Whitman School of Management. This institution is known for breeding business professionals who excel in the competitive landscape of the corporate world, and Josh is a testament to that legacy. The skills and knowledge he gained during his studies have been instrumental in implementing strategic initiatives that have transformed the ticketing operation at the Oakland Athletics.
Among his many contributions, Josh has spearheaded the implementation of groundbreaking initiatives such as Dynamic Pricing and mobile ticketing, which are essential in today's fast-evolving sports market. His insights into consumer behavior have enabled the Athletics to better tailor their offerings, ensuring fans receive maximum value while enhancing overall revenue generation for the team. Additionally, his influence on the evolution of CRM Stored Value has simplified transactions for fans, promoting ease of use that resonates with the digital age.
Josh's expertise extends beyond the implementation of strategies; he has also fostered a culture of collaboration and innovation within the team he leads. By prioritizing service and retention, he has positioned himself as a key player in driving forward-thinking initiatives that engage fans long after they've exited the stadium.
Achievements
Throughout his career, Josh has cemented his reputation as an industry leader through several notable achievements that highlight his commitment to the Oakland Athletics and the broader sports industry. His leadership in ticket sales and operations has not only elevated the organization’s operational standards but has also strengthened the connection between the team and its fans. Josh successfully led initiatives that resulted in enhanced ticket sales revenue, improved customer satisfaction scores, and an increase in overall fan retention rates.
Furthermore, under his stewardship, the Athletics have implemented cutting-edge mobile ticketing solutions. This adoption of technology reflects Josh’s forward-thinking approach and aligns with the growing trend of digital integration within the sport. His strategic planning skills can be seen in the dynamic pricing models introduced, which optimize ticketing strategies to reflect real-time demand, ultimately benefiting both the team and its supporters.
Moreover, Josh's commitment to service excellence extends past mere numbers. His influence can be seen in the testimonials from fans who appreciate the streamlined experiences fostered by the initiatives he has led. This focus on the fan experience has not only built loyalty among existing supporters but also attracted new fans to the franchise.
In summary, Josh Ziegenbusch is a driven individual whose career in the sports industry reflects a blend of education, seasoned experience, and innovative thinking. His strategic contributions to the Oakland Athletics have positioned him as a leader in ticket operations and customer service, paving the way for continued success within one of baseball's most storied franchises.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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