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Joshua Reifler

Enterprise Customer Success Manager

Joshua Reifler is an Enterprise Customer Success Manager at Thomson Reuters with over 13 years of experience in SaaS (Software as a Service).1 He joined Thomson Reuters in December 2023 and has recently completed his first year with the company, describing it as positive and productive.4

Prior to his role at Thomson Reuters, Joshua worked at various companies including:

  1. Anheuser-Busch, where he was impacted by layoffs in August 20235
  2. Fond, an employee rewards company3
  3. CoCounsel, where he held a Customer Success Manager position2

Joshua values the culture of appreciation at Thomson Reuters and draws on his experience from working at Fond to understand the challenges of employee recognition.3 He is based in Surprise, Arizona, United States.1

Most recently, on February 20, 2025, Joshua shared a post on LinkedIn expressing his appreciation for the positive feedback he received from a client at Thomson Reuters3, demonstrating his commitment to customer success and satisfaction in his current role.

Highlights

Aug 3 · linkedin

“The point is not whether Gen AI can provide perfect answers. It’s whether, given the speed and efficiency of using the tools and their error rates compared to those of humans, we can develop mitigation strategies that reduce errors. That’s what we do with humans. (I.E. read the cases before you cite them, please).”

Oct 30 · linkedin

Hi friends and former colleagues -

Today marks my first day officially 'open to work'. I've spent the past 3 months preparing for this transition and interviewing as much as possible. I've come very close a few times now, but unfortunately I've not been able to obtain a formal offer.

I'm posting about this here in the hopes my network can assist. Here is what you can do if you are interested in helping me with next steps.

If you are aware of open Customer Success roles and have a direct connection, I would appreciate a warm introduction to the job poster. That seems to be the best way to get a job at the moment.

If you work at an organization that is hiring for CS (or related) roles and think I might be a good candidate, I'd like to connect to learn about it.

If you have any good insights on industries, roles, or in-demand fields that you think I could transition into, I'd be happy to meet and hear your thoughts.

If you cannot do anything to help, that's ok as well. Feel free to message me if you would like to catch-up.

My goal is to keep working and anything my peers can do is really appreciated. In the meanwhile, I continue to apply and hope to share more positive news with you all soon. - Josh

Related Questions

What are some key achievements of Joshua Reifler in his role at Thomson Reuters?
How did Joshua Reifler transition from Anheuser-Busch to Thomson Reuters?
What specific strategies does Joshua Reifler use to ensure customer success at Thomson Reuters?
Can you provide examples of Joshua Reifler's work at Fond?
What makes Joshua Reifler's approach to customer success unique?
Joshua Reifler
Joshua Reifler, photo 1
Joshua Reifler, photo 2
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Location

Surprise, Arizona, United States