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Juan Rodríguez

Responsable plataformas atención al cliente Contact Call Center - Project Manager

Juan Rodríguez is a highly experienced individual with over 15 years in the Contact Center industry, specializing in customer service platforms across Spain and Latin America.

His professional journey includes roles such as Contact Center Manager at ElParking, Responsable plataformas Atención al Cliente / Project Manager at Vodafone, and various positions at SITEL IBERICA TELESERVICES SA and Power Line.

Throughout his career, Juan has excelled in tasks such as analyzing deviation indicators, creating action plans, optimizing customer processes, conducting call audits, managing call forecasts, defining billing objectives, and overseeing team selection and sizing.

His educational background includes certifications in RIM BlackBerry Enterprise Server Version V4, F.P.I Delineación, and Técnico Auxiliar de Sistemas Microinformáticos.

Juan is known for his goal-oriented approach, a knack for helping others achieve their objectives, and his comfort in operational and strategic roles within the Contact Center environment.

Highlights

Feb 2 · Economic Times
New Jersey Councilwoman Eunice Dwumfour fatally shot outside her home - Economic Times
New Jersey Councilwoman Eunice Dwumfour fatally shot outside her home - Economic Times
Feb 2 · Economic Times
New Jersey Councilwoman Eunice Dwumfour fatally shot outside her home - Economic Times
New Jersey Councilwoman Eunice Dwumfour fatally shot outside her home - Economic Times
Juan Rodríguez
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Location

Greater Madrid Metropolitan Area