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Julie Landers

MBA, Senior Manager Market Research, Voice of Customer @ Health Care Service Corporation

Julie Landers is a Senior Manager of Market Research at Health Care Service Corporation (HCSC) with over 15 years of experience leading qualitative and quantitative consumer research across various industries. She specializes in voice of customer (VOC) and customer experience (CX) metrics and strategies, focusing on improving customer experience and company performance. Julie excels in project management, vendor management, data analysis, research methodologies, and reporting. She is known for her strategic thinking, strong communication skills, and ability to present research findings effectively to senior-level executives and key stakeholders. Julie is dedicated to fostering a culture of learning and innovation, coaching new researchers, and promoting collaboration within research teams. She has certifications in questionnaire design, market research design, and ethical and legal issues in market research. Julie Landers holds a Bachelor of Applied Arts in Communication and Media Studies from Central Michigan University and a Master of Business Administration (MBA) in Organizational Leadership from Lake Forest Graduate School of Management.

Highlights

Jan 25 · linkedin

Please note this position is located in either Chicago or Dallas. I am hiring and looking for my next superstar analyst, come join my team and help us uncover customer insights to improving our members experience.

Aug 2 · linkedin

On National Intern day, I want to share my kids amazing experience this summer as a GIS intern at a local Dallas engineering firm. She learned so much and earned a great perspective of what life might look like post graduation. Her GIS degree took some twists and turns (thanks COVID) but she landed and is now a few months away from graduation. To say I'm proud would be an understatement.

J
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Location

Richardson, Texas, United States