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Justin C. C. Ryan

AI Expert, Entrepreneur & Author | USAF Veteran

Justin C. Ryan is a seasoned IT professional with over 20 years of experience, specializing in data protection, privacy, and sensitive data management.

Justin's management style is characterized by Radical Candor, focusing on caring personally and challenging directly.

His educational background includes an Executive Master of Cybersecurity from Brown University, Post Graduate Executive Education in Leadership Development from Harvard Business School, a Master of Science in Technology Commercialization from Northeastern University, a Bachelor of Science in Management from Bellevue University, and Associate degrees in Cybersecurity and Electronic Systems Technology from Community College of the Air Force.

Throughout his career, Justin has held key positions in various organizations, such as Founder & CEO at Farewell Legacy Services, Information Security Analytics Lead/Director at USAA, Cybersecurity Risk Management Director at USAA, Vice President of Risk Management, Data Governance & Cybersecurity at JPMorgan Chase & Co., Manager of Risk Advisory in Cybersecurity and Privacy at EY, and Sr. Cybersecurity Operations Manager in the United States Air Force. Additionally, he has owned and operated small businesses like Sircap and Green Bucket Technology, as well as worked as a Web Developer/Designer at ETXMP.com.

Justin C. Ryan's expertise and skills in IT, data protection, cybersecurity, and privacy make him a highly accomplished professional with a diverse background in both corporate and entrepreneurial environments.

Highlights

Jun 11 · linkedin

I’m thrilled to share that our latest book, "AI Data Privacy and Protection", co-authored with the brilliant Mario E. Lazo, is now available for pre-order, with a release date set for July 15, 2024!

  • Dive into the world where artificial intelligence meets data management—this isn’t just a book; it’s a roadmap to mastering the future of AI-driven data solutions. From uncovering the depths of AI security to exploring the ethical scaffolds of data usage, this book is crafted to empower business leaders, IT pros, data scientists, and anyone eager to harness the transformative power of AI.

  • Why this book? Because understanding AI and data isn’t just about keeping up—it's about staying ahead. We bring you best practices, real-world case studies, and expert insights that light up the path to innovation and strategic foresight.

  • Pre-order today and be the first to explore how AI can redefine decision-making and strategy in your organization. Perfect for business leaders aiming to integrate AI into their strategic vision, IT professionals navigating the dynamic realm of data management, and students venturing into the future of AI and data.

May 9 · linkedin

I cancelled my Uber One membership today and will no longer use the service at all, mainly due to Uber Eats, but the ride share side is just as bad now.

The company started out with a good focus on its customers, but now that it’s public and shareholders want the constant upward momentum of revenue, they aren’t thinking long term on how to retain and provide proper value to customers. They simply want a quick buck. Here is what I told them when they asked why I’m canceling:

“When I take the time to reach out to customer service about an issue I’m having, I expect the company to be ready and willing to show me I matter as a customer and they want to retain me. Sometimes this is as simple as hearing the problem and apologizing for it. Other times, this will require the company to compensate the customer.

Tipping is starting to get crazy in the US. I want to be able to adjust the tip after delivery if it is truly warranted (when they are rude or make me go out of my way to get the food from them). Because I cannot make adjustments after delivery right now, I decided to make the tip a lower amount on the app than normal and provide the rest in cash if they come to my door (which I explained on the delivery notes). The driver saw this and cancelled my delivery. Uber didn’t notify me so I was waiting for 45 minutes for food that was never coming.

When I went to place the same order again, the Uber delivery fee was higher. So not only did Uber waste my time and not compensate me, they charged me more in the process. When I went in to talk to customer service, which I rarely ever do, the agent seemed to be purposely unhelpful.

This leads me to wonder why I am a member, paying each month for a subpar service that doesn’t even care about the problems it is causing me. I’m canceling my membership for these reasons.”

Good luck Uber, there are better players in the field than you right now.

#uber Uber Uber for Business #ubereats

Justin C. C. Ryan
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Location

United States