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Justin Maynard
VP, Solutions Architecture at Ascend Technologies
Professional Background
Justin Maynard is a highly accomplished Client Relationship Senior Manager within the Managed Services practice, where he plays a pivotal role in collaborating with mid-market and enterprise firms. His extensive career in technology operations spans over 16 years, during which he has been instrumental in enhancing customer experiences and channeling technology to drive efficient solutions through well-documented processes. Justin's expertise encompasses a wide array of industries, including financial services, telecommunications, manufacturing, professional services, non-profit, and healthcare, reflecting his ability to adapt and thrive in various domains.
At the core of Justin's professional journey is his commitment to fostering strong client partnerships that focus on the successful implementation and operation of systems and processes. His work not only involves managing IT service delivery and operational strategies but also extends to ensuring that clients fully understand and leverage the technology at their disposal. His dedication to client success is evident in the high standards he sets for IT operational efficiency and service excellence.
Education and Achievements
Justin's educational background is as impressive as his professional career. He earned a Master of Business Administration (MBA) with a concentration in Management & Organizations, Social Enterprise, and Human Resources Management from the prestigious Kellogg School of Management at Northwestern University. Demonstrating his commitment to academic excellence, Justin graduated with a perfect GPA of 4.0/4.0, showcasing his deep understanding of business principles and leadership.
Before his MBA achievement, Justin obtained a Bachelor of Science (BS) degree in Mathematics from Wheaton College. This foundation not only provided him with critical analytical skills but has also been instrumental in his approach to problem-solving in technology operations.
Notable Work Experience
Justin’s professional responsibility has evolved significantly throughout his career, moving through various pivotal positions that have solidified his reputation as a leader in technology operations:
- Currently, as the Vice President of Solutions Architecture at Ascend Technologies, Justin leads initiatives that bridge technology solutions with client requirements, showcasing his ability to address complex business challenges.
- Previously, he served as a Senior Manager in Managed Services at West Monroe Partners, where he honed his skills in performance services, further enhancing service delivery to clients through innovative approaches and tailored solutions.
- His trajectory at West Monroe Partners also included the role of Manager of Performance Services, where he was pivotal in overseeing operations that drove substantial improvements in client engagement and satisfaction.
- Earlier in his career, Justin worked as an Infrastructure Manager at Christian Brothers Investment Services, allowing him to solidify his expertise in infrastructure management and operations.
Achievements
Justin Maynard’s career is marked by numerous accomplishments and contributions to the fields of IT operations and managed services. He has played an essential role in driving initiatives that enhance service delivery management and operational frameworks across diverse industry sectors. His skill set includes expertise in help desk design and management, network and infrastructure operations, and IT organizational structures, ensuring he delivers value in every position he holds.
His work is characterized by a commitment to creating repeatable, efficient processes that can withstand the test of time, thereby ensuring sustainable growth for both his clients and the organizations he represents. Justin's ability to effectively manage and leverage IT and managed services platforms for infrastructure monitoring and program management has positioned him as a sought-after leader in his field.
In conclusion, Justin Maynard exemplifies the ideals of leadership, innovation, and dedication within the technology operations realm. His extensive experience, proven track record of improving client engagement, and strong academic background make him an invaluable asset in every endeavor he undertakes.
