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Jwaher.M Alsaud

Chief Beneficiary Affairs Officer

Jwaher M. Alsaud is an experienced healthcare executive based in Riyadh, Saudi Arabia, with extensive expertise in customer experience and patient affairs. She currently serves as the Executive Director of Customer Experience (CCX) at Tawuniya since December 2023. Previously, she held the role of Chief Beneficiary Affairs Officer at the Center for National Health Insurance (CNHI) from May 2018 to December 2023, where she contributed significantly to the healthcare sector in Saudi Arabia.1

Career Highlights:

  • Chief Beneficiary Affairs Officer, CNHI (2018–2023): Oversaw beneficiary services and healthcare assurance programs.
  • Director of Patient Experience, Sultan Bin Abdulaziz Humanitarian City (SBAHC) (2017–2018): Focused on improving patient care operations.
  • Held various leadership roles at SBAHC, including Patient Affairs Director and Patient Services Manager, where she managed multiple departments such as case management, social services, and patient relations.1

Education:

  • Bachelor's degree in Clinical Psychology from King Saud University (1994–1998).
  • Master's degrees in Organizational Leadership from Norwich University (2008–2010) and in Public Health (MPH) from The University of Salford (2009–2010).1

Certifications:

  • Certified as a Bain Certified CX Practitioner by Bain & Company in August 2024.1

Jwaher M. Alsaud is recognized for her leadership in enhancing patient and customer experiences within the healthcare industry, aligning with Saudi Arabia's Vision 2030 reforms.

Highlights

[PDF] Amir, Crown Prince receive Saudi Minister of State at Bayan Palace
Jun 8 · pxcongress.com
Past Speaker & Panelists - International PX Congress
Past Speaker & Panelists - International PX Congress

Related Questions

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Jwaher.M Alsaud
Jwaher.M Alsaud, photo 1
Jwaher.M Alsaud, photo 2
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Location

Saudi Arabia