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Kacey Kemmerer

Vice President, Global Contact Center Sales & Channels at Hammer

Kacey Kemmerer is a seasoned professional with extensive experience in leading global sales and channel teams, specializing in tailored enterprise and contact center quality assurance solutions for ensuring exceptional customer experiences.

With a background in studying History at the United States Naval Academy, and further education in Human Systems Integration and professional military education from institutions like Naval War College and Naval Postgraduate School, Kacey possesses a strong educational foundation.

Kacey's expertise spans a wide range of specialties including Customer Experience, User Experience, Performance Testing, Load Testing, Contact Center Testing, Regression/Functional Testing, Active Testing, Active Monitoring, Passive Monitoring, and Analytics, showcasing a diverse skill set in the field of quality assurance.

Having held key leadership roles at Hammer, such as Vice President of Global Contact Center Sales & Channels, and previously as Vice President of Enterprise Sales and Channels covering the Americas and Europe, Kacey has demonstrated a consistent track record of success and progression within the company.

Throughout Kacey's career at Hammer, she has served in various strategic sales positions including Vice President of Enterprise Sales (North America & EMEA), Senior Sales Director of Enterprise Sales, Senior Director of Sales focused on North America, Director of Sales for Contact Center Assurance, and Director of Sales for the Enterprise Test Group in North America.

Prior to her corporate roles, Kacey Kemmerer began her professional journey as an Account Manager at Hammer, leveraging her experience as an Active Duty Naval Officer in the US Navy, which provided her with a diverse skill set and a strong foundation for leadership and strategic planning.

Kacey Kemmerer's commitment to delivering exceptional solutions for clients through customized quality assurance strategies, testing, and monitoring approaches has positioned her as a respected authority in the industry known for ensuring consistent and high-quality customer experiences.

Kacey Kemmerer
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Location

Bedford, New Hampshire, United States