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Kaela Johnson

Director | Digital / Technical Product Management at USAA

Kaela Johnson is currently the Director of Digital / Technical Product Management at USAA, a prominent financial services organization based in San Antonio, Texas. With a strong background in information technology, she has been instrumental in enhancing customer experience and product management strategies within the company since joining in 2017.12

Professional Background

  • Role at USAA: As Director, Johnson leads initiatives that focus on digital and technical product management, ensuring that USAA's offerings meet the evolving needs of its members.
  • Experience: She has a demonstrated history of working in various capacities within IT, emphasizing her commitment to improving customer interactions and product efficiency.24

Education

Johnson holds a degree from the University of Texas at San Antonio, which has equipped her with the skills necessary for her role in a competitive industry.3

Key Contributions

Her leadership has contributed to significant advancements in USAA's digital strategy, positioning the organization as a leader in customer-centric financial services.4

Highlights

Sep 22 · linkedin

USAA has an award winning Virtual Agent! I am proud to work as a Product Manager for the VA and serve our members.

May 18 · linkedin

USAA is looking for a Digital Product Manager for our Virtual Agent (chatbot.) With our VA, USAA is leading a new era of customer service where machine learning and self-service merge to provide incredible value for our members’ digital engagements. This particular position will work heavily with our USAA business partners - strong emotional intelligence is absolutely necessary. Technical account management or sales experience would be a plus! If you are interested in joining our growing team please apply at:

https://lnkd.in/ehw386r

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Kaela Johnson
Kaela Johnson, photo 1
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Location

San Antonio, Texas, United States