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Kartikeya Pandey
Project, Program and Product Leader | Strategy, Execution & Transformation | Agile, SAFe, Lean Six Sigma | CoE, GTM, Leadgen and Customer Services Team Lead |
Kartikeya Pandey is a self-motivated, ambitious, and achievement-driven professional who boasts excellent communication skills, leadership abilities, and a methodical work style. Pandey holds a Master of Business Administration with a specialization in Infrastructure and a Bachelor of Technology in Electrical, Electronics, and Communications Engineering.
Pandey is currently working as a Deputy Manager for the Tiger Team at Welspun Flooring. In the past, he has worked as an Associate Engagement Partner at MarketsandMarkets™, Manager at R2K2, and in his family business at RK Enterprise. He has also held positions as a Business Development Associate at Spray Engineering Devices Limited, Management Trainee at TRANSSTROY ROAD PROJECTS LIMITED, and Sales Associate at Earth Infrastructures Ltd.
Inspired by icons like Gandhi, Otto von Bismarck, Napoleon, Barack Obama, Erwin Rommel, Sun Tzu, George S. Patton, Stephen Hawkins, and Albert Einstein, Pandey is passionate about constant learning, helping others, and leading by example.
Highlights
Dear Max Healthcare,
After witnessing 3 incidents, latest one being today i am now hapless and need to write to you here hoping for some sane resolution to the kind of harassments that my 65 year old Mother in law has been facing at your Max Healthcare facility at Vaishali, #Ghaziabad regularly.
Patient Name - Priya Sharma Patient ID - MHLI.578073 Doctor - Amit Gupta Insurance Company - Reliance General Insurance Background: My mother in law is on dialysis 3 times a week at your facility; she has had dialysis in various centers of NephroPlus.
1 - Billing (Excruciating & Critical) - From day 1 when we moved here we have been facing troublesome issues with your billing staff's incompetence. Since beginning your dialysis billing personnel has been nothing short of contemptuous, nonchalant, arrogant, dismissive and disrespectful. The billing staff always say's that please connect with TPA for billing since they cannot bill without approval. The TPA always states that the approval has been shared and please ask the billing staff to reach out to us.
While this is all happening a 65 year old lady who has lost nearly all her body mass, can barely stand (uses a cane to walk), waits for this mess to clear up so she can begin her dialysis with an incomprehensibly rude staff. Today, she waited 2 hours just to ensure you guys coordinated and she nearly fainted. Thank god she didn't while the billing guy stated that when you don't have approvals do not come for billing; Now, imagine someone who is covered, every time listens to these nonsense statements made by your on duty staff.
She is covered in my Wife's insurance and when my wife came on call the billing staff called her illiterate. This, my dear sir is defamation and slander Yogiata Pandey is an #Indian middle class working professional who works diligently to make ends meet while caring and nurturing for her family and elders. Umesh Gupta Is this how you train employees in people skills? Mradul Kaushik - Is this how you Operate & Manage? Wonderful Anas Wajid - Is this what you are selling? To NephroPlus and Indian Masses Prashant Singh & Arjun Sharma- Is this how #IT #systems are run?
2- Cleanliness - With torn curtains, overflowing dustbins & dirty rooms I dont know what #SoP's are in place against infections for CKD patients, Are any? Sandeep Budhiraja, Is this how sanitation is practiced in medicine currently? Vikram Vuppala from marvelous centers of patient care like Noble Hospitals & Research Centre is this the new NephroPlus standards?
3 - Security guard/Helpers - Are not available or shy away with more important tasks than to put the patients in cabs post procedure
Is this what was taught in Indian Institute of Management Ahmedabad-to the whole lot of you certificated employees-Ignore Quality Over Quantity
If you guys cant manage, then outsource and have accountability
Seriously, Abhay Soi Wow-Get your ducks in a row because without care there may be no patients left for #Patientcare.
Hello Flipkart team,
I have been a prime customer since long and recently made a purchase of a mobile from your platform as I have always been a strong advocate of trust and reliability from your platform, it was a no-brainer to buy an electronic item from you.
However, with an assured 1 day delivery (30th Aug) I am now faced with a challenge of managing contradictory statements from your sales rep, chatbot and internal communication.
I placed the order yesterday, the cellphone didn't move from Gurgaon the entire day, when I kept asking your chatbot for updates it always said that delivery will be done today. Erring on the side of caution I connected with a service rep. he assured me that the delivery will definitely happen within 24 hours and then the delivery gets updated at 11PM to 3 (2nd Sept) days delay. When i asked the chatbot on when will I get my product, it said next week Monday with 10 (9th Sept) days delay.
What kind of dog and pony show are you guys running there. I may have to cancel my current and all future purchases from your platform but I would still like to ask Kalyan Krishnamurthy, Amitesh Jha and Hemant Badri where actually is my order and when it will be delivered.
Also, Jeyandran Venugopal if you or your IT team doesn't have the capability to run a decent chatbot then please find a good vendor. Similar suggestion to rest of the Flipkart leadership if you cannot manage your vendors/ SCM/ Delivery and meet customer expectation, please stop making a fool out of us. Atleast Amazon always delivers and you wonder why you guys are not growing as per Industry growth rate; Dear sir's the Make in India rhetoric will only get you so far.
If someone has a single shred of decency and customer centric outlook, do reach out to me, i am all ears.
