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Kaspar Roos

Founder & CEO at Aspire

Kaspar Roos is a prominent figure in the Customer Communications Management (CCM) industry, serving as the Founder and CEO of Aspire Customer Communications Services, a consulting firm he established in 2015. Aspire specializes in both CCM and Digital Customer Experience (DCX), providing strategic insights and advisory services to help organizations enhance their customer engagement and communication strategies.

Professional Background

Before founding Aspire, Roos held several key positions at InfoTrends, where he directed the global production workflow and customer communications advisory service. His role involved providing market research and strategic consulting to technology vendors and service providers, helping them navigate shifts in customer communications and workflow markets.12 Roos has accumulated over 15 years of experience in the CCM sector, making him a recognized expert and thought leader in the field.15

Contributions to the Industry

Roos is known for his innovative approach to CCM, including the launch of the Aspire Leaderboard in 2018, which is an interactive portal designed to assist stakeholders in evaluating and comparing CCM vendor offerings. This initiative has been pivotal in simplifying decision-making processes for businesses seeking to enhance their customer communication strategies.13

Education

Kaspar Roos holds a Master's degree in Industrial Engineering and Management from the University of Twente in the Netherlands, with specializations in information systems and business-to-business marketing.1

Current Role

As CEO of Aspire, Roos continues to influence the industry by working with a diverse range of clients, including enterprises in regulated sectors such as financial services and utilities. His firm aims to empower these organizations by fostering effective communication across various channels to drive customer loyalty and business growth.34

Roos is also active in sharing his insights through speaking engagements at industry conferences, where he discusses trends and best practices related to customer communications and engagement.25

Highlights

Jun 23 · aspireccs.com
The Team - Aspire Customer Communications Services Ltd
Kaspar Roos - DOCUMENT Strategy Media
Apr 12 · xplor.org
An Interview with Kaspar Roos of Aspire CCS - Xplor International

Related Questions

What inspired Kaspar Roos to start Aspire?
How has Kaspar Roos' background in industrial engineering influenced his approach to CCM?
What are some key achievements of Kaspar Roos in the CCM industry?
How does the Aspire Leaderboard differ from other industry benchmarks?
What are the main trends Kaspar Roos sees in the CCM and DCX markets?
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Location

Amsterdam, North Holland, Netherlands