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Kate Terry
Startup CEO | Public Company Board Member | Insurance & Insurtech
Professional Background
Kate Terry is a distinguished leader in the insurance industry with extensive experience spanning various significant roles. With a firm belief that insurance is fundamentally about the people it serves, Kate has dedicated much of her career to ensuring that individuals and families receive the support they need during some of the most challenging times in their lives. This passion has led her to drive transformative changes within the industry, particularly as she works to address pressing issues faced by a new generation seeking security and stability in an ever-evolving economic landscape.
Kate co-founded Surround Insurance, where she initially served as Chief Executive Officer and continues to influence a generation with her vision for a more inclusive and accessible insurance market. Her work focuses on facilitating a system that adapts swiftly to the needs of people today, particularly young professionals who often lack adequate safety nets in their lives. By emphasizing inclusivity and responsiveness, Kate is not only reshaping Surround but is also making waves throughout the insurance sector as a whole.
Education and Achievements
Kate's academic credentials are equally impressive, having pursued her MBA in General Management at the prestigious Harvard Business School. This rigorous training equipped her with vital business management skills and an in-depth understanding of organizational dynamics. Additionally, Kate holds a BA in History and Celtic Studies from Harvard University, showcasing her diverse intellectual background and ability to integrate unique perspectives into her business philosophy.
Her commitment to excellence and innovation in insurance has led Kate to serve on the Forbes Advisor Insurance Advisory Board, where she collaborates with industry leaders to tackle the many challenges faced within the sector. Furthermore, she has been an active member on the Board of Directors at Skyward Specialty Insurance, contributing her insights and expertise to guide the organization towards successful outcomes in a competitive marketplace.
Notable Contributions
Throughout her career, Kate has taken on multiple leadership positions within some of the most respected insurance companies in the industry, including Liberty Mutual Insurance, where she served as Senior Vice President of Commercial Insurance. In this role, Kate managed Product Operations, enhancing product development and market strategies that significantly improved customer experiences across various insurance products. Her talent for understanding market needs and managing state operations has established her as a trusted leader in the field.
Prior to this, Kate held the position of Senior Vice President, Commercial Markets, and Product Manager for Commercial Auto at Liberty Mutual, where she showcased her knack for blending analytical approaches with a keen understanding of customer insights to deliver tailor-made insurance products. Additionally, her experiences at Plymouth Rock Assurance, Progressive Insurance, and DiamondCluster International have further fortified her prowess in product management and strategic operations.
Kate's entrepreneurial spirit has also shone through in her tenure as the President of Kate Terry and Company LLC, where she focused on consulting and advising businesses on best practices in insurance and operational excellence. Her diverse range of experiences is a testament to her commitment to innovation and leadership in the insurance sector.
Final Thoughts
Kate Terry embodies the essence of a modern insurance leader, leveraging her extensive background and passionate mindset to create a safety net that serves all individuals equitably, irrespective of their economic circumstances. With a forward-thinking approach aimed at inclusivity and adaptability, Kate is at the forefront of transforming the insurance landscape. By fostering a culture that prioritizes customer needs and employs innovative solutions, she continues to make lasting contributions that will shape a more secure future for countless individuals and families.
tags':['insurance industry','leadership','MBA Harvard','inclusivity in insurance','Surround Insurance','Forbes Advisor','Liberty Mutual Insurance','commercial insurance','product management','customer experience','entrepreneurship','insurance advisory board','innovative solutions','safety net'],
questions':['How did Kate Terry build her extensive experience in the insurance industry?','What inspired Kate Terry to co-found Surround Insurance?','In what ways does Kate Terry envision creating a more inclusive insurance industry?','How has Kate Terry's education influenced her career in insurance?','What strategies did Kate Terry implement at Liberty Mutual Insurance that improved customer experiences?']} igheid on this new concept.
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Here's how I use AI to improve my LinkedIn writing...
This week I got to talk content with three(!) of my favorite insurance people. We're all using some AI tools, but totally differently, which fascinates me.
Here's my process for LinkedIn posts: 💡 Idea generation 💡 I keep a running list of ideas from conversations, what I'm reading, things I learn as I test new tools. I have not found GenAI helpful. My insights are usually granular, and then I scaffold up to something broader. Chat GPT 4.0 gets bland in that process.
🗺 Content planning 🗺 I have a couple of broad arcs I'm working on - the crisis of affordability in personal insurance & AI for next gen insurance agencies. Many ideas slot into these two, but not all. I don't maintain a strict content plan; I write when I have high energy around a very specific idea, with a goal of 2-3 posts a week. I tried to analyze which content performed well with Chat GPT, and also where there are logical holes across my content. Not super helpful.
🌬 Drafting 🌬 I write quickly, often using voice to text. AI power, right there. The accuracy is astounding compared to a few years ago. I don't use GenAI at all. It flattens my voice. Also, I'm hoping to have an unexpected insight, not an algorithmically preordained thought.
🚧 Editing 🚧 This part fills my heart with glee. I used the Chat GPT 4.0 Builder to create a custom GPT.
Its knowledge includes: ➡ 6 of my best performing LinkedIn posts as style references. ➡ My imagery preferences: colorful, whimsical, etc.
Here's how it works when I input a draft:
- Give suggestions for brevity (got a lotta words over here, all...).
- Prompts me for changes to the draft (I usually keep most of my original)
- Bolds typos, prompts me to edit and resubmit, then confirm it's final
- Generates 5 hashtags (I might use 1-3)
- Pulls three phrases from the draft that are emblematic of the content and the three funniest phrases. Asks which I want to use to generate an image.
- I iterate a bit on the image.
- I paste it into LinkedIn, format, and hit publish!
So, AI is useful to me for: 💡Speech to text 💡 Editing to my style 💡Copy editing 💡Hashtag suggestions 💡Generating images
AI is not useful to me for: ⛔ Generating ideas (Seems like it should be?) ⛔ Assessing my arguments (this is helpful when I blog, but I think LinkedIn posts are too short for this to be helpful) ⛔ My unknown unknowns... I'd love suggestions in the comments.
#InsurTech #Insurance #ContentCreation #GenAI
I tried a telematics app last year. Given the news about telematics data being sold to third parties, I ordered my CLUE report. I'm glad I did - it wasn't correct.
I'm a former car insurance product, and it's been years since I last did this 😫.
CLUE is a LexisNexis product used to check for prior auto and home claims during the insurance underwriting process. We're all entitled to a free copy once a year, and you can order it from the LexisNexis website.
There's been recent news about drivers who shopped their insurance with new insurers and got really high quotes. Turns out, their prior insurers had sold their telematics scores to LexisNexis (I'm guessing with permisson, but without a full explanation of what the data might be used for).
I tried Travelers Intellidrive late last year, and I was curious if it would show up. (I did read the disclosure, I swear! I wasn't reading it with an eye to the data being resold for underwriting, though. Didn't even occur to me🤷♀️).
Here's what I found: 📵 No telematics data (thank you Travelers)
And, correctly: 🌉 The time I got rear ended on the Longfellow Bridge in downtown Boston in 2019. At rush hour. (PSA: Get a police report. The state trooper was surly as all get out. But the other driver filed a later date of loss with a very aggressive insurance company that had my cell #... I have never enjoyed sending someone an official document quite so much. Per my email...) 🥛 A $60 glass repair from 2018. At least I guess this is correct? I don't remember.
BUT also.... 🚿 An $11,000 claim that happened 5 years after I sold the condo involved, but in my name with someone else's insurance company, policy number, and claim number listed 🚗 A sub-$500 5 year old claim that belonged to someone listed on my policy, but I wasn't driving and it wasn't my car. CLUE reports are supposed to be specific to the person, not the policy.
I called LexisNexis and one of their staff helped my put a challenge in on these latter two. Apparently, it'll take 30 days and they'll send me an update.
It's unclear to me if either of these would have mattered when I was buying insurance. Depends on how cleanly the data is managed by the insurance company doing the quoting, whether a person looks at it and asks, and what experience period they are using.
Nonetheless, I shouldn't be at risk of paying more because an insurance company messed up the data.
So, order your CLUE report if you haven't. Insurance is too expensive these days not to.
#CLUEreport #carinsurance #autoinsurance
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.