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Kayla Shively

Manager - Membership Services and Benefits at Kansas City Royals

Professional Background

Kayla Shively has made a remarkable career in the world of professional sports, particularly in her role as the Manager of Membership Services and Benefits at the Kansas City Royals. With an extensive background in ticket retention and customer service, Kayla has proven to be an invaluable asset to her team. Her expertise in sales and event management, coupled with her proficiency in the Tickets.com Ticketing System, has led to elevated customer satisfaction and loyalty among season ticket holders of the Royals.

At the Kansas City Royals, one of Major League Baseball’s most exciting franchises, Kayla has been entrusted with overseeing the department dedicated to enhancing the experience for dedicated fans. She is known for her strategic approach to ensuring that season ticket holders feel appreciated and engaged during their time with the team. Her responsibilities also include planning events that foster connections with fans and building a community around the sport that goes beyond just watching the games.

Education and Achievements

Kayla's educational foundation in Sport Management from Wichita State University has equipped her with the essential knowledge and skills required to excel in the sports industry. Her studies provided her with insights into the business aspects of sports, as well as an understanding of sports marketing and event management, both of which are critical components of her current position.

Before rising to her managerial role, Kayla gained significant experience in different capacities within the Kansas City Royals organization. She began her journey as a Guest Services Representative at the Kansas Sports Hall of Fame, where she developed her customer service skills and learned the intricacies of managing guest relations. Her tenure at CBIZ MHM, LLC as an Administrative Assistant further honed her professional skills, providing her with a strong administrative foundation that supports her current responsibilities.

Achievements

Throughout her career, Kayla has achieved significant milestones, particularly in customer engagement and retention strategies. Her ability to implement effective membership services has resulted in impressive retention rates for season ticket holders, showcasing her talent in nurturing long-lasting fan relationships. She has been instrumental in creating an inclusive environment that makes all season ticket holders feel valued and part of the Royals’ family.

Kayla’s dedication to her work goes beyond the standard expectations. She continuously seeks opportunities for professional development and is often involved in initiatives aimed at improving the overall fan experience. This commitment not only enhances the perception of the Kansas City Royals but also sets a benchmark for what exceptional customer service looks like in professional sports. Her passionate approach ensures that fans have memorable experiences when they attend games, thereby reinforcing their loyalty to the team.

Conclusion

Kayla Shively’s journey through the sports industry reflects her passion and commitment to enhancing the fan experience. With her comprehensive education in Sport Management from Wichita State University and her extensive hands-on experience in customer relations and event management, she stands out as a leader in her field. Her contributions to the Kansas City Royals are a testament to her dedication to sports and the communities they build. Whether she is managing membership services or developing new engagement strategies, Kayla continues to positively impact the sports industry, making her a noteworthy professional in the field.

Related Questions

How did Kayla Shively develop her expertise in customer service and ticket retention for the Kansas City Royals?
What innovative strategies has Kayla Shively implemented to enhance the fan experience at the Kansas City Royals?
Can Kayla Shively share her journey in sport management education at Wichita State University?
What key lessons has Kayla Shively learned from her diverse roles within the Kansas City Royals organization?
How does Kayla Shively leverage her experience at the Kansas Sports Hall of Fame in her current role?
Kayla Shively
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Location

Lenexa, Kansas, United States