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Kayleigh Fazan
Founder The International Retail Academy: 🚀 accelerating your business results through EPIC team workshops and retail leadership coaching - The happiest retailer in the world, here to serve and raise industry standards
Kayleigh 🌻 Fazan is an energetic and enthusiastic professional with a strong background in retail leadership and personal growth.
With over 30,000+ hours of experience in the industry, Kayleigh has transitioned from a Sales Advisor to one of the youngest female retail operators in the Middle East for a global lifestyle brand.
She is the Founder & Owner of The International Retail Academy, a business focused on teaching leaders and teams to be more engaged, purposeful, and successful.
Kayleigh is an advocate for positivity and mindset strength, with training in Neuro Linguistic Programming (NLP) and a passion for motivating others.
Her expertise includes international speaking engagements, mindset coaching, and retail strategies that drive connection and conversion.
Kayleigh's impressive career includes roles such as Partner Retail Manager at New Balance, District Manager for the UK, France, and Netherlands at New Balance, and Retail Country Manager for Folli Follie Group.
Additionally, she has held positions at renowned brands like American Eagle Outfitters, Desigual, Diesel, and River Island.
She holds educational qualifications in English Literature, Drama + Theatre, Psychology, Neuro Linguistic Programming, Fitness, Nutrition, and Personal Training.
Kayleigh's mission is to empower individuals to learn, grow, and succeed through The International Retail Academy's workshops, CV writing services, interview coaching, and career guidance. She is dedicated to helping those impacted by the pandemic or seeking new opportunities.
For a fresh perspective on personal growth, effective selling strategies, team cohesiveness, and client relationships, Kayleigh 🌻 Fazan is a valuable resource in the retail and leadership space.
Highlights
“You better shut your mouth and get the F🤬ing manager”
Unacceptable ‼️
The customer was annoyed because the team would NOT refund a pair of trainers (that were worn for almost a year)
The manager backed up the decision
And then resigned a few weeks later because the abuse from customers was too much 😔
Can you imagine someone coming to your place of work & doing this to you?
Or a colleague?
You wouldn’t stand for it…
If you’re out shopping on this sunny weekend
Please demonstrate kindness to all service professionals
Ask how they are, smile, thank them
…they need it & appreciate it more than you know ❤️
#retailing #customerexperience #leadership #culture
