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Keith Flowers

A Global Customer Service Leader with a record of improving EBITA through Customer Success renewal and retention.

Keith Flowers is a highly successful Global Customer Service Leader with over twenty years of executive level experience in leading customer success and support functions across Information Services and Financial Services sectors.

Career highlights include transforming customer relationships, resolving software quality issues, driving significant relationship improvements with major banks, leading 24*7 support teams for mission critical software solutions, turning around underperforming sales teams, and rolling out global support models.

Keith Flowers has also developed and implemented successful customer success programs, introduced new processes for sales cycles, and has extensive knowledge in software and cloud solutions.

He studied Industrial Studies and Physics at Sheffield Hallam University and held key positions at organizations like Finastra, Misys, Dow Jones, and Reuters.

Keith Flowers
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Location

London, England, United Kingdom