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Kelley Nowlan
Senior Account Executive at Lockton Companies
Professional Background
Kelley Nowlan is a seasoned professional with over 20 years of extensive experience in the insurance industry, specializing in employee benefits and project management. Kelly began her career as an Account Manager at a regionally based insurance brokerage, where she quickly showcased her exceptional attention to detail and superior communication skills. Throughout her career, she has significantly contributed to and witnessed the evolution of her company from a small brokerage to a national Third Party Administrator (TPA), a transition marked by strategic acquisitions.
As Kelley ascended in her career, her role transitioned into that of an Implementation Manager. In this capacity, she was responsible for overseeing the complex processes involved in implementing new client accounts across the nation. Her dedication to understanding client needs led her to work directly with executive management teams and human resources personnel. This collaboration enabled her to coordinate seamlessly with each client's existing TPA or insurance provider and the internal departments of the newly chosen carrier, ensuring that new plans were executed with precision and efficiency.
Kelley has gained considerable knowledge of partially self-funded employee benefit group plans over the years. Working closely with insurance brokerages, national TPAs, and prescription benefit management companies has equipped her with the acumen to provide unique solutions to the challenges clients face in benefit management. Her experience includes medical stop-loss coordination and additional medical management products, further enhancing her capacity to troubleshoot and deliver tailored solutions.
Education and Achievements
Kelley Nowlan's success in the insurance and benefits arena can be attributed not only to her vast experience but also to her commitment to continuous learning and professional development. While specific educational credentials are not mentioned, it is clear that Kelley possesses a wealth of practical knowledge that she has cultivated across her various roles in the industry.
Throughout her impressive career, Kelley has held several significant positions at Lockton Companies, one of the leading insurance brokerage firms in the world. As a Senior Account Executive in the Complex Claims Specialty Practice, Kelley demonstrated her exceptional skills in managing complex insurance claims and ensuring that client satisfaction remains a priority. Prior to this role, she served as an Account Executive within the Stop Loss Specialty Unit of Lockton Dunning Benefits, further solidifying her expertise in stop-loss insurance and benefits management.
Additionally, Kelley's experience as a Real Estate Agent at Keller Williams Realty showcases her diverse skill set, illustrating her adaptability and ability to excel in various industries. This versatility is essential in her current role, where she leverages her prior skills and insights to bring a unique perspective to benefit management solutions.
Kelley’s tenure at Cobecon - Corporate Benefits Consortium, LLC, as the Director of New Business & Implementation, allowed her to hone her leadership skills while managing the rollout of new business initiatives and the onboarding of clients, signaling further growth in her career. Her roles at Meritain Health, CBSA PERFORMAX IBA, and Intermountain Benefit Administrators have also played essential roles in shaping her approach to client relations and benefits implementation processes.
Notable Skills
Kelley Nowlan's extensive background in the insurance industry has bestowed upon her a diverse set of skills. Some of her notable skills include:
- Project Management: Kelley has a proven track record of successfully supervising the implementation of complex projects, particularly in benefit management processes.
- Client Relations: Her ability to work closely with clients helps her understand their specific needs and expectations, resulting in high levels of satisfaction and trust.
- Problem Solving: Kelley’s in-depth knowledge of employee benefit plans enables her to craft unique solutions tailored to client challenges, ultimately ensuring their operational success.
- Communication: Her strong communication skills facilitate effective collaboration with various stakeholders, including executive management teams, HR personnel, and clients.
Conclusion
In summary, Kelley Nowlan epitomizes the qualities of a consummate professional in the insurance industry. Her vast experience, polished skills, and unwavering commitment to her clients position her as an invaluable asset in the realm of employee benefits and project management. Kelley’s ability to understand and navigate the complexities of benefit plans enhances her reputation as a trusted advisor, making her a pivotal resource for organizations seeking to optimize their employee benefits programs.
tags':['insurance industry','employee benefits','project management','implementation manager','account executive','client relations','complex claims','benefit plans','Lockton Companies','Cobecon','real estate agent'],
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