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Kelly Currie
Application Support Manager at Netsmart Technologies
Professional Background
Kelly Currie is a seasoned professional with over 13 years of valuable experience in the application support industry, where she has showcased her exceptional management skills and technical expertise. Her comprehensive knowledge of application support has empowered her to delve into developer activities, enhancing her versatility and understanding of the technology landscape. Kelly's primary area of expertise revolves around Microsoft SQL Server, guiding her in various projects that require database management and support. Moreover, she has a supportive grasp of HTML code and Crystal Reports, further complementing her application support skills.
Kelly's journey in the application support sector began at Elkor Realty Corporation, a prominent property management company in the Chicago area. This dynamic role offered her the unique opportunity to immerse herself in database management, primarily focusing on assisting property managers with their property management database. This initial exposure allowed Kelly to gain extensive knowledge, proving her aptitude as a quick learner in both software comprehension and technological competencies. Her eagerness to assist users not only helped them navigate their database systems effectively but also deepened her understanding of the intricate workings of the software.
Following her successful stint at Elkor, Kelly transitioned to Ocius, a billing and transaction solution provider serving the property management industry. Ocius was still a startup when she joined, and her impact there was monumental. Starting as the sole employee in their Support/Call Center, Kelly's efforts in honing operational processes led to her advancement as the Support Manager. She played a pivotal role in shaping the department, streamlining its functionalities, and establishing standards for providing exceptional user support. Kelly's initiatives included defining training processes, particularly SQL training for new hires, ensuring the team was well-equipped to handle client inquiries effectively.
After her successes at Ocius, Kelly took on a support position with Netsmart Technologies, renowned for its innovative software solutions formerly known as Sequest Technologies. In her current role, she has adeptly applied her previous experience to new industry challenges, focusing on their flagship product, TIER. This product enables users to customize their database solutions and reporting packages according to their individual needs. Kelly’s team operates as the second level of support for TIER, resolving complex issues that include poor code written by clients, the product team, and consulting teams. Among the various challenges she tackles, Kelly particularly enjoys addressing performance problems, where she utilizes her SQL expertise to enhance operational efficiency by minimizing inefficiencies found in poorly written queries.
Education and Achievements
Kelly Currie pursued her education at Western Illinois University, where she obtained a Bachelor of Arts (BA) in Journalism. Although her career trajectory evolved away from journalism, the skills she acquired during her studies have proven beneficial in her professional journey. The analytical capabilities and communication skills gained through her journalism education have complemented her work in application support, allowing her to articulate technical issues with clarity and effectiveness.
Her incredible journey within the application support industry speaks to her commitment to continuous learning, self-improvement, and mentorship. Kelly values the opportunity to share her knowledge with others, fostering a collaborative team environment where challenges are tackled collectively, and individual growth is encouraged.
Achievements
Throughout her career, Kelly Currie has achieved significant milestones that have contributed to her professional prominence in the application support industry:
- Development of Ocius Support/Call Center: Kelly’s role in establishing and managing the Support/Call Center at Ocius demonstrates her entrepreneurial spirit and capability to build a team from the ground up. The processes she implemented enabled high-quality support and client satisfaction, establishing a solid foundation for the department's future growth.
- Leadership and Mentorship: As the Application Support Manager at Netsmart Technologies, Kelly engages in training new employees on SQL and process-oriented support methodologies. Her passion for teaching and mentoring inspires her team, ensuring that knowledge is shared and that everyone is equipped to resolve issues effectively.
- Problem-Solving Success: Kelly's talent for debugging complex SQL queries and improving performance metrics underscores her technical aptitude and dedication to excellence. She takes pride in helping clients optimize inefficient processes, showcasing her impact on both business operations and client satisfaction.
Conclusion
In summary, Kelly Currie is an accomplished Application Support Manager whose rich experience, alongside her devotion to continued learning and mentoring, has made her a standout professional in the field of application support. Her ability to intertwine her programming knowledge, excellent problem-solving capabilities, and strong communication skills has positioned her as a trusted resource in addressing client challenges and delivering robust support solutions. As she continues to navigate her career path at Netsmart Technologies, Kelly remains committed to enhancing the user experience and driving operational excellence within the application support industry.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.