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Ccxp Kenichi Nakaya

CX Specialist, Customer Journey Mapping Specialist, Design Sprint Master, Asana Ambassador & Forum Leader

Kenichi Nakaya, CCXP, is a seasoned professional with a background in media production and a deep understanding of Voice of Customer/ Reader/ User dynamics. With a strong belief in the power of real user feedback to drive business success, Kenichi has been excelling in Customer Experience (CX) and Employee Experience (EX) consulting since 2011. He collaborates with TEG Ltd to deliver impactful consulting services, leveraging the renowned Net Promoter System (NPS) methodology.

Kenichi holds a Bachelor of Applied Science (BASc) in Biology/Biological Sciences from Osaka University, providing him with a unique perspective to bridge the gap between science and business.

Throughout his career, Kenichi Nakaya has held key roles in various organizations, including Qualtrics as a CX XM Scientist, en-gauge as a partner, trimtab japan ltd. as President, total engagement group inc. as General Manager of the Solution Division, and more. His diverse experience encompasses media production, HR development, training, and sales, giving him a well-rounded approach to CX and EX consulting.

Ccxp Kenichi Nakaya
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Location

Greater Tokyo Area