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Kevin B. Pompey

Call Center Manager at The Connection Contact Center

Kevin B. Pompey is a seasoned leader, sales and marketing specialist, and motivational speaker proficient in driving business success through effective team motivation and management strategies.

With over two decades of experience in call center management, leadership development, sales, and marketing, Kevin has a proven track record working with Fortune companies such as MICROSOFT and PROTOCOL.

At Intelenet Global, Kevin managed the MICROSOFT account, leading a large workforce and increasing annual sales to $5 million for the national account sales division. He also oversaw a 300-person call center and provided training on sales and marketing techniques.

His expertise includes leadership and talent development, business and organizational transformation, and establishing successful leadership cultures.

Kevin Pompey holds a Master's in Business Administration from the University of Notre Dame and a Bachelor of Science in Agriculture and Natural Resources from Michigan State University.

Throughout his career, he has held various key positions such as Customer Service Manager at MAXIMUS, Site Director at The Results Companies, Call Center Manager at The Connection Contact Center, and General/Call Center Manager at Intelenet Global Services.

Kevin's technical proficiencies include various PC systems like ACD, Nortel Symposium, Lucent Definity G3 switches, EIS, SunDial predictive dialers, and Avaya CMS supervisor for switch call reporting and priorities. His work with Microsoft involved promoting their products and providing technical support, contributing significantly to their growth.

Kevin B. Pompey
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Location

Hoffman Estates, Illinois, United States