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Khary Barnes

Managing Director and General Manager of Co-Brand Cards

Khary Barnes is a seasoned leader with a strong focus on customer-centric strategies and driving impactful change. With over 15 years of experience in finance, strategy, and business operations, he excels in global enterprise payment strategy. Khary is recognized for his ability to solve complex problems, align stakeholder interests, and cultivate diverse and talented teams. He holds a BS in ILR/Finance from Cornell University and an MBA from Harvard Business School.

Khary's professional journey includes significant roles at prestigious organizations. He has held key positions such as Managing Director and General Manager of Marriott Co-Brand Cards, Managing Director at JPMorgan Chase & Co., Vice President at American Express, and Business Development Consultant at Bad Boy Entertainment. With a background in mergers & acquisitions, investment banking, and business development, Khary has a versatile skill set that spans various industries and sectors.

Highlights

Jul 13 · linkedin

Chase and Marriott International are excited to unveil the enhanced Marriott Bonvoy Bold® Credit Card!

The card now offers more ways to earn Marriott Bonvoy points across popular everyday categories, along with a new Travel Now, Pay Later benefit. With this feature, cardmembers can split qualifying travel purchases into monthly payments, interest-free. No Chase Pay Over Time plan fees either.

Cheers to Marriott International for their partnership in bringing these upgrades to life. A special shoutout to our dedicated Chase Marriott Co-Brand team for their hard work on this launch!

#creditcard #rewards #partnership #bonvoy #innovation

Apr 28 · linkedin

I believe that a great customer experience is essential to the success of a company. I'm grateful to have such a talented team at the forefront of this effort at JPMorgan Chase & Co.

Recently, I had the pleasure of meeting the indivduals behind Chase Marriott Bonvoy Credit Card’s top-rated customer service in San Antonio.  I was thoroughly impressed with the dedication and experience of the teams.  The San Antonio team works tirelessly to provide exceptional service to our customers and provides feedback that only makes us better.

During my visit, I was struck by the level of efficiency and empathy displayed in service center operations. Kamryn McKee and Jalia Conyers not only took me through customer calls, during side by sides, but also gave me a glimpse into the challenges and rewards of a career in customer service.

I also had the opportunity to recognize some of our outstanding colleagues who have gone above and beyond their duties to deliver exceptional service. Their dedication and hard work is inspiring.  Our service centers embody the culture and values of the firm… doing first-class business in a first-class way. I couldn't be prouder! 

Thank you to our service center employees and San Antonio Customer Service Leadership Team. They truly make a difference in the lives of our customers every day. 

Our team of experts seamlessly handle customer queries and provide prompt solutions, ensuring that every customer ends a call feeling heard. We are committed to providing excellent service and we will continue to work to exceed our customer’s expectations. 

Be sure to thank a customer service representative next time you have a positive experience or leave a comment below to share a past positive experience with our customer service team.

Bryan F. Olson John T. Jami Tinker Jennifer Rains Susan Haid Letice Landez Tracey W. William Hunter Vick

#customerservice #customerexperience #leadership

Khary Barnes
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Location

New York, New York, United States