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Kira Makagon

Chief Innovation Officer

Kira Makagon is the Chief Innovation Officer and Chief Marketing Officer (CMO) at RingCentral. She is a technology executive and business leader who has been with RingCentral for over 12 years.2 Her leadership has been crucial in the company's growth from pre-IPO to over $2.4 billion in annual recurring revenue.12 Makagon is responsible for RingCentral's worldwide product and AI innovation and marketing strategies.2 As Chief Innovation Officer, she leads global product, user experience, engineering, cloud operations, security, and IT.1

Before joining RingCentral, Makagon founded and led Red Aril, a real-time audience and media optimization platform acquired by Hearst Corporation.24 She also co-founded Octane Software and Scopus Technology, both of which were acquired by major companies.

Makagon holds a bachelor's degree in computer science and an MBA from the University of California, Berkeley.2 She serves on the Board of Directors at Calix and the American Technion Society.2 Recently, she was elected to the Jewish Family and Children’s Services (JFCS) Board of Directors.

Throughout her career, Makagon has received numerous awards, including the 2021 Aragon Research Women in Technology Award and the 2020 Silver Stevie for Most Innovative Woman of the Year – Technology.2 She is a regular lecturer at UC Berkeley and actively participates in industry panels and podcasts, and advises entrepreneurs and early-stage companies.2

Makagon is an innovation expert and female entrepreneur with knowledge about the tech industry, enterprise software, product management, and big data.5 She leads product, engineering, and operations employees across four continents.34

Highlights

Dec 11 · twitter

Balancing innovation with stability is key to realizing AI’s full potential.

I recently saw a video from @jhalamka that emphasized the importance of finding this balance. I highly recommend it to leaders who are introducing AI to their teams: https://t.co/GuhDpHimSF

Sep 4 · linkedin

"RingCX isn’t an older product with AI bolted on – rather, it was built with AI as a foundational component. Now, RingCentral is expanding those capabilities to provide greater value to its customers." - Zeus Kerravala in SiliconANGLE

I couldn’t agree more.

At RingCentral, our mission is to support humans with AI, not replace them. These new AI-driven features in RingCX, AI Agent Assist and AI Supervisor Assist, are designed to elevate agent performance and customer interactions by making the process smoother and more personalized.

With over 300 new features added just this quarter, AI is deeply integrated into our contact center solution, helping businesses deliver seamless, high-quality customer experiences.

I encourage you to read Zeus’s full article to learn more about the exciting future of RingCX and how AI is reshaping the contact center.

Read the full article in SiliconANGLE & theCUBE here:

Related Questions

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Kira Makagon
Kira Makagon, photo 1
Kira Makagon, photo 2
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Location

San Francisco Bay Area