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Kristin Kori
Software Implementation Specialist ╽ Passionate about Customer Care ╽ Educator at Heart ╽ Problem Solver
Professional Background
Kristin Kori is a highly skilled Software Implementation Specialist with a proven track record of customer satisfaction in implementing critical software solutions. With a rich background in customer support and technical implementation, Kristin has excelled at engaging and equipping clients to thrive with new software tools. Her expertise in identifying and resolving technical challenges has led to significant enhancements in client experiences and service delivery. Nominated multiple times for her exemplary contributions to her organization, Kristin embodies dedication and hard work, reflecting her commitment to excellence in the tech industry.
With a repertoire of skills that includes client delivery, continuous improvement, data migration, and issues identification and resolution, Kristin has consistently produced impressive results. She has been instrumental in improving implementation processes, notably achieving an 83% reduction in form design time, which not only expedited customer go-lives but also heightened client satisfaction levels. Furthermore, her proactive identification of high-impact defects ahead of user-acceptance testing greatly enhanced the customer experience, allowing her to provide critical feedback to product management teams.
Kristin's experience spans various roles and organizations, including her current position as a Merchant Account Specialist at SofterWare, Inc., and her prior roles as Software Implementation Specialist with Procare Solutions and SofterWare. Her work history also includes significant positions at Towers Perrin as an Implementation Specialist and Senior Benefits Specialist, indicating her extensive qualifications and capabilities in the software and benefits solutions sectors.
Education and Achievements
Kristin Kori holds a Bachelor of Science degree in Applied Mathematics from Lehigh University. This academic foundation has undoubtedly fortified her analytical skills and logical thinking, essential traits for a successful career in software implementation and client services. Additionally, she studied for a PA Instructional I Certification in Mathematics at West Chester University of Pennsylvania, further demonstrating her commitment to education and professional development.
She graduated from St. Johns Country Day School, where she laid the groundwork for her academic journey. Kristin's educational pursuits, coupled with her professional experiences, give her a unique perspective and a robust skill set that enables her to navigate the intricate landscapes of technology and customer service effectively.
Achievements
Kristin's professional journey is marked by noteworthy achievements. Some of her key accomplishments include:
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83% Reduction in Form Design: Kristin improved the efficiency of creating online forms necessary for customer go-lives. By implementing a continuous improvement process, she not only shortened the production time but also significantly boosted customer satisfaction, demonstrating her strong focus on delivering exceptional service.
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Enhanced Implementation Success: By identifying critical defects early in the testing phase, Kristin has played a vital role in ensuring smoother transitions for clients adopting new software. Her efforts have not only improved the overall implementation success rates but also demonstrated her commitment to fostering positive customer experiences and relationships.
With a continuous desire to learn and grow within the software-as-a-service (SaaS) sector, Kristin is uniquely positioned to continue making a substantial impact in her field. As she explores new opportunities post-contract, her rich experience and passion for customer engagement and technology will undoubtedly lead her to exciting new ventures.
