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Kurt Uhlir

Chief Marketing Officer at Showcase Idx The Leading Idx Plugin For Wordpress Websites

🔥 10x Marketer & CMO @ShowcaseIDX 💯 Business Coach ❤️ Believer in #ServantLeadership ⚔️ Husband+Father+ Jedi Join the journey to win at home and work👇

Highlights

Mar 27 · twitter

5 mindsets of SELF

Self-will Self-glory Self-gratification Self- righteousness Self-sufficiency

Jan 2 · twitter

Update on Amazon's lack of support and why they try to take support conversations private.

After a number of DMs today, Amazon sends me a link to provide my "preferred phone number" and more details, implying they would call. @AmazonHelp @amazon

After asking 5+ times to speak to a support manager (once on the phone, multiple times with social support, and via the form they asked me to fill out), zero people have esclated. That is a violation of Amazon SOPs, from my understanding from past Amazon employees.

Support via email reply to the form, told us the opposite of what the rep on the phone told my wife to do this morning. Amazon will not even acknowledge that the third-party marketplace seller SICOTAS lied when they claimed in their support message that they had not received the cancelation request prior to the item being shipped. That would be a violation of the third-party seller terms of service, from my understanding.

Will an Amazon manager ever get involved? Will Amazon reps that failed to follow SOPs of raising the issue to a manager be trained in company policies? Will someone explain how a company's customer support/success team could change so drastically in just a few years?

Update on Amazon's lack of support and why they try to take support conversations private.

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Experience

Chief Marketing Officer at Showcase Idx The Leading Idx Plugin For Wordpress Websites

Education

Guntersville High School
The University Of Alabama
Electrical Engineering, Vanderbilt University
Master Of Arts In Banking, Finance, University Of Alabama, Manderson Graduate School Of Business
Bachelor Of Science In Management, Corporate Finance, The University Of Alabama

Location

Atlanta, Georgia, United States