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Lauren Wood

CX & Leadership | Helping leaders and teams increase performance & maximize customer outcomes | Host of top-ranking podcast Experts of Experience

Lauren Wood is a customer success professional and podcast host based in Los Angeles, California. She currently hosts the Experts of Experience podcast at Mission.org, which focuses on customer experience and business innovation.123

Professional Background

Lauren has an extensive career in customer success and marketing, with notable roles including:

  • US Head of Customer Success at Too Good To Go (February 2021 - October 2022)
  • Director of Agent Marketing and Success at Compass (February 2019 - September 2020)
  • Co-Founder and Head of Partnerships at LitterRally (March 2018 - April 2020)

Podcast and Professional Focus

Her podcast, Experts of Experience, explores how companies deliver exceptional customer experiences and leverage emerging technologies like AI. The show is sponsored by Salesforce Customer Success and features interviews with business leaders.23

Professional Certifications

Lauren has obtained several professional certifications, including:

  • Master Facilitator from AJ&Smart (Issued August 2024)
  • Coach Training from Co-Active Training Institute

She is also fluent in Mandarin and describes herself as a "human-centric leader with an insatiable customer obsession".1

Highlights

Dec 1 · mission.org
Experts of Experience Archives - Mission
Experts of Experience Archives - Mission
Sep 25 · karagoldin.com
Stephanie Postles: Co-Founder & CEO of Mission.org - Kara Goldin
Oct 4 · leavitt.com
Lauren Wood | Account Executive | Risk Services of Louisiana
Experts of Experience - Apple Podcasts
Experts of Experience - Apple Podcasts

Related Questions

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Lauren Wood
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Location

Los Angeles, California, United States