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Laurent Samedi

Subject Matter Expert - Community Management, French Market at Competence Call Center Barcelona.

Laurent Samedi is the Site Project Manager at TELUS Digital, according to his LinkedIn profile.2 He previously worked as the head of the quality department for the French and Italian markets at CCC (Competence Call Center) powered by TELUS International in Barcelona.2

Competence Call Center, now part of TELUS International, was acquired by TELUS International in early 2020 for approximately €915 million (US$1 billion).1 CCC was founded in 1998 in Austria and had grown to become one of Europe's largest call center operators, with over 8,500 employees across 11 European countries at the time of acquisition.14

Laurent Samedi's current role involves Corporate Social Responsibility (CSR) initiatives. He describes his work as "Empowering organizations through mindful leadership, transformative change management, and innovative CSR strategies".3

It's worth noting that Competence Call Center has been recognized for its growth and market position, particularly in German-speaking Europe, offering services in 28 languages across various communication channels including phone, email, chat, and social media.4

Highlights

Nov 1 · businesscoot.com
The call centre market - France (11.2024) - Businesscoot
Dec 4 · businesswire.com
TELUS International to Acquire Competence Call Center

Related Questions

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Laurent Samedi
Laurent Samedi, photo 1
Laurent Samedi, photo 2
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Location

Barcelona, Catalonia, Spain