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Liat Tsafir

Customer Success Operation Manager at KMS Lighthouse

Liat Tsafir is the Customer Success Operation Manager at KMS Lighthouse, a position she has held since September 2023.1 She is a results-driven professional with a passion for optimizing processes and a proven track record in the SaaS industry.1

Liat's career at KMS Lighthouse began in June 2021 when she joined as a Customer Success Manager, a role she held for over two years before her promotion.1 During her tenure as a Customer Success Manager, she managed more than 40 clients across various tiers, maintaining a 0% churn rate.1

Prior to joining KMS Lighthouse, Liat worked at STKI for several years, progressing from a Research Assistant to a Senior IT Consultant in Customer Success.1 Her experience also includes roles as a System Administrator at Matrix and as an IT Team Member in Mamram.1

Liat holds a BA in Information Technology from The Academic College of Tel-Aviv, Yaffo, which she completed between 2010 and 2013.1 She is fluent in English and Hebrew, with the latter being her native language.1

In her current role, Liat focuses on:

  1. Building internal customer satisfaction processes
  2. Analyzing customer data to predict churn risk
  3. Managing client events to foster relationships
  4. Working closely with the CS team director1

Liat's professional philosophy is inspired by Albert Einstein's quote: "Strive not to be a success, but rather to be of value." She applies this mindset in her work, aiming to create value for both customers and colleagues.1

Highlights

Jan 19 · kmslh.com
KMS Lighthouse: Knowledge Management System
KMS Lighthouse: Knowledge Management System
Dec 16 · kmslh.com
Clal Insurance: A KMS Lighthouse Customer Success Story
KMS Lighthouse Team - Startup Nation Finder

Related Questions

What are some key achievements of Liat Tsafir in her role at KMS Lighthouse?
How does Liat Tsafir approach customer satisfaction and churn prevention?
What specific processes has Liat Tsafir implemented to optimize customer success at KMS Lighthouse?
Can you provide examples of successful client events managed by Liat Tsafir?
How does Liat Tsafir collaborate with the CS team and other departments at KMS Lighthouse?
Liat Tsafir
Liat Tsafir, photo 1
Liat Tsafir, photo 2
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Location

Israel