Sign In

Linda Lin

Director of Customer Success at Gong

Linda Lin is a seasoned Customer Success (CS) leader with extensive experience in scaling post-sales teams and moving hyper-growth companies upmarket into the enterprise realm.2 She currently serves as the Director of Customer Success at Gong, where she joined in September 2020.2

Key aspects of Linda Lin's career include:

  1. Experience: She has spent over 12 years working on customer expansion, sales, customer renewals, and account management at companies like Gong, Zendesk, and Slack.12

  2. Expertise: Linda's strengths lie in building and scaling world-class Customer Success programs from $50M to $1B+ and developing methodologies for moving companies upmarket into the enterprise sector.12

  3. Previous roles:

    • CS Strategic Programs Leader at Slack (2016-2020)
    • AMER Account Management Leader at Zendesk (2014-2015)
    • Director of Customer Success and Director of Sales at Meltwater (2009-2014)2
  4. Achievements at Gong: Linda helped scale a world-class CS team and led a team of 35+ managing a $50M ARR business. She spearheaded the evolution of customer journey and CSM playbooks as Gong moved upmarket, grew internationally, and evolved into a multi-product company.2

  5. Advisory roles: Linda serves as a strategic advisor to CROs and CCOs at various companies and mentors CS leaders and CSMs for organizations like First Round Fast Track, Acceleprise, OpenView, and Worklife Ventures.2

  6. Education: She holds a Bachelor of Science in Hospitality Administration/Management from Cornell University.2

Linda Lin is recognized as a thought leader in the Customer Success field, often sharing her insights and experiences to help other professionals in the industry.34

Highlights

Oct 15 · CNBC
The female venture capitalist creating billions in a new world of work beyond the office - CNBC
The female venture capitalist creating billions in a new world of work beyond the office - CNBC
Oct 15 · CNBC
The female venture capitalist creating billions in a new world of work beyond the office - CNBC
The female venture capitalist creating billions in a new world of work beyond the office - CNBC
May 13 · intercom.com
Gong's Linda Lin on customer success strategies for moving upmarket
Gong's Linda Lin on customer success strategies for moving upmarket
Apr 11 · worklife.vc
Zero to One: Customer Success with Gong's Linda Lin, previously ...
Zero to One: Customer Success with Gong's Linda Lin, previously ...
Mar 1 · forumvc.com
Your First SaaS Customer Success Hire | Forum Ventures
Oct 2 · davidsonhang.com
How to lead a Customer Success Org w/ Linda Lin - DAVIDSON HANG

Related Questions

What are some key strategies Linda Lin uses to scale Customer Success programs?
How did Linda Lin's role at Slack differ from her role at Gong?
What lessons did Linda Lin learn from her time at Zendesk?
How does Linda Lin differentiate between Customer Success and Customer Support?
What are some common challenges Linda Lin has faced in her career?
Linda Lin
Linda Lin, photo 1
Linda Lin, photo 2
Add to my network

Location

United States