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Lizzy Rosen
VP, Customer Success at Pluralsight
Lizzy Rosen is a seasoned executive in the field of customer success, currently serving as the VP of Customer Experience at DX, a role she transitioned into in January 2025 after previously holding the position of VP of Customer Success at Pluralsight. With over 15 years of experience, she has built a robust career focused on enhancing client experiences and driving business growth through effective customer success strategies.
Career Highlights
- Current Position: VP of Customer Experience at DX (January 2025 - Present).
- Previous Roles:
- VP of Customer Success at Pluralsight, where she played a crucial role in improving client engagement and satisfaction.
- Senior Vice President of Customer Success at Thrive, overseeing customer relations and support initiatives.
- Extensive experience in customer success management at companies like Catchpoint, Experian Data Quality, and Brightcove, which has contributed to her expertise in driving customer satisfaction and retention.
Education
Lizzy holds a B.S. in Psychology from Union College, which complements her skills in understanding customer needs and behaviors.
Community Involvement
In addition to her professional roles, Lizzy volunteers as a Career Advisor for Pay Forward Coaching, helping individuals navigate their careers in sales and customer success.
Insights and Philosophy
Lizzy emphasizes the importance of building trust within organizations and believes that establishing strong relationships is vital for achieving success in customer success roles. She has shared her insights on leadership and strategic planning through various platforms, including podcasts where she discusses effective onboarding and the initial phases of leadership transitions.
Her approach focuses on making customer interactions seamless and valuable, aiming to create equitable outcomes for both buyers and sellers in the SaaS industry.
Highlights
I met Mike Connolly and Victoria Nichol 11 (!) years ago at Experian Data Quality. Since that time, they have created a truly special community at Pay Forward Coaching. Pay Forward has connected hundreds people who are looking for career coaching to our group of volunteer Career Advisors for 1 on 1 FREE, no strings attached, coaching.
1 year ago, they reached out to me to ask me to be a Career Advisor. It was like NO time had passed when we met. I'm so happy I said yes and I have the honor to volunteer for this organization. I've met so many inspiring individuals through coaching sessions. Thank you to Mike Connolly and Victoria Nichol for the opportunity.
A big thank you to all of the coachees I have met this past year. I am grateful to be one small part of your journey and humbled to PAY IT FORWARD!
#workmilestone
