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Luca Gatti

Partner & Director

Luca Gatti is a seasoned professional with over twenty years of experience providing strategic and operational consulting services to companies. He excels in collaborating with senior leaders to innovate business and operational models and transform organizational cultures.

With a focus on Retail and Consumer Goods, Luca specializes in change management, people development, and establishing new business frameworks. His ultimate goal is driving tangible results and creating impact in the organizations he works with.

Luca holds an MBA in Management Consulting from MIT Sloan School of Management, a Laurea in Business Engineering from Politecnico di Milano, and a Maturit\u00e0 Scientifica from Collegio Sant'Antonio.

His professional journey includes key roles such as Partner & Director at Boston Consulting Group (BCG), Equity Partner at Moffu Labs, Co-founder and Board Member at Blimp S.r.l., and various leadership positions at renowned organizations like AKQA and AC Milan.

In addition to his corporate achievements, Luca is passionate about traveling with his family, photography, and early morning runs. In his spare time, he enjoys exploring new destinations and capturing moments through his lens.

Highlights

Jun 5 · linkedin

Interesting article about leveraging data to elevate CX and drive business results. Five pillars to build intelligent experience engines:

  1. connect data signals and insights >> e.g. lululemon
  2. reimagine the end-to-end experience as a seamless flow >> e.g. qantas
  3. activate the experience across channels >> e.g. sweetgreen
  4. fulfill according to the customer’s context >> e.g. giant eagle
  5. test relentlessly >> e.g. stitch fix

Key is to deliver through cross-functional team, empowered with customer data and dedicated to continually improving end-to-end customer interactions

Jan 15 · linkedin

5 minuti di lettura sull'importanza della centralità del cliente e su come stimoliamo questa attenzione nel modulo Digital Business Model (re)Design degli Executive MBA di Bologna Business School. buon lunedì e buona settimana!

Luca Gatti
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Location

Milan, Lombardy, Italy