Suggestions
Lucas Dickey
Founder & CEO - Deepcast.fm: Podcasting Supercharged. Discovery, Distillation, Dissemination
Lucas Dickey is an aspiring polymath with a passion for inventions, peak flow, and hacks. He describes himself as a lover of leveraging, a disciple of Andy Grove, and a speeder-as-a-habit. Lucas has a diverse and circuitous background that includes roles in various organizations and ventures. He holds a BA in Philosophy & Political Science from the University of Washington and a Masters in Legal Studies from UCLA. Lucas has held positions ranging from Limited Partner at Outside VC to CEO & Co-Founder at Deepcast.fm, as well as strategic advisory roles at companies like Waitify and Trellis Law. He has a strong product management background, having been Chief Product Officer at multiple companies like Azibo, Fernish, and DoubleTwist. Lucas also has experience in program management and technical integration from his time at Amazon. With a history as a DJ, freelance journalist, and a connector of people, Lucas brings a unique blend of skills and perspectives to his endeavors.
Highlights
I'm beginning to think it's legitimately going to be better customer service that wins all of my SaaS business. It's amazing how many large public co SaaS providers are HORRIBLE at customer service.
Does anyone know how to get support from the Spotify developer relations / Web API support team? They haven't made an update to their Spotify for Developers Community blog (where they share API/SDK announcements) since July of last year and they haven't tweeted from their X account since November of last year, so it's possible the team is vastly depleted after lay-offs, etc.
I ask as we've had a request sitting in review for over 2 months now with no interaction from the team. I tried the Spotify for Podcasters support team, but they didn't know who have me talk to. Then I tried Spotify customer service (the consumer-facing CS team) and had the same challenge. And the developer portal has no direct line of communications with DevRel.
Spotify friends? Paul Lamere Tom Staggs Paulette Jacobo Amanda Ruland Filipe Regadas Gabriela Augusto Tim Foisset Patrick Schmidt Daniel Ek

