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Maddie Wiener
Enterprise Customer Success at Aurora Solar
Professional Background
Maddie Wiener is a seasoned professional with a robust background that spans across technology, consulting, and higher education sectors. With an unwavering passion for driving strategic initiatives and managing complex customer accounts, Maddie has established herself as a force in the realm of customer success. Over the years, her career trajectory has been marked by her ability to effectively own client projects, build and fortify internal processes, and utilize design thinking methodologies to expand and enhance various programs. Maddie's insightful approach toward engagement and strategic development is fueled by her deep curiosity and energetic disposition, making her not only an extraordinary teammate but also a dedicated advocate for building diverse communities and equitable opportunities for learning.
Throughout her career, Maddie has held several prominent positions that have further solidified her expertise. From her role as an Enterprise Customer Success Manager at Aurora Solar, where she was pivotal in maintaining relationships with key clients, to her impactful time at Handshake—serving both as an Enterprise Customer Success Manager & Enablement in Employer Partnerships and as a Strategic Customer Success Manager—Maddie has consistently demonstrated her ability to forge meaningful connections while driving significant results. Moreover, her some of her foundational years spent at The Bridgespan Group as a Senior Sales and Partnerships Consultant, along with her tenure at Expensify, has enriched her perspective and skills in managing client expectations and delivering top-notch service.
Education and Achievements
Maddie’s educational foundation is as impressive as her professional journey. She pursued a Bachelor of Arts degree in International Development and Environmental Studies at Brown University, one of the most prestigious Ivy League institutions in the United States. This academic experience instilled in her a global outlook and an acute awareness of the complexities surrounding sustainable development and environmental conservation. Furthermore, her studies at Universidad Nacional de Cuyo in Argentina expanded her linguistic capabilities and deepened her understanding of international dynamics, enhancing her proficiency in Spanish while further solidifying her connection to diverse cultures and communities.
Her commitment to professional growth and community engagement is evident not only in the roles she has taken on but also in her volunteer work. Maddie has dedicated her time as a coach with Soccer Without Borders, leveraging her passion for sports to help underprivileged youth develop skills that transcend the soccer field. Her involvement with various organizations like OpenIDEO and Oroeco reflects her commitment to social impact and innovation, as she has served as a Chapter Leader, Community Manager, and an intern focused on community engagement and impact. Each of these roles has equipped her with a unique skill set, allowing her to facilitate change and offer valuable insights into community needs and organizational goals.
Achievements
Maddie's career is distinguished by numerous achievements that showcase her dedication and driven nature. She skillfully navigated the hiring landscape at Handshake by not only building relationships but also creating programs that enhanced employer and student interactions. Her work allowed for optimized efficiency, resulting in a measurable impact on client satisfaction and success rates.
Another notable achievement includes Maddie’s strategic involvement at The Bridgespan Group, where her expertise in partnerships played a crucial role in promoting effective solutions for nonprofit organizations, greatly aiding in their mission-driven objectives. Maddie’s accomplishments extend to her time at Expensify, where her contributions as an Enterprise Customer Success Manager helped the organization expand its outreach to customers and solidify its brand as a leader in the expense management sector.
Beyond her professional and academic achievements, Maddie's commitment to coaching reflects her mission-driven mindset. By coaching at Soccer Without Borders, she not only teaches soccer skills but also works to foster life skills such as teamwork, leadership, and resilience in young athletes. Her approach emphasizes growth, inclusivity, and empowerment, making a significant impact on the lives of her students.
In her personal life, Maddie’s interests in reading, writing, running, and biking further enhance her well-rounded character and serve to inform her professional endeavors. Her dedication to fitness is reflective of her approach to life—goal-oriented, energetic, and committed to perpetual growth. Whether she is crushing kilometers on a long-distance run or crafting thoughtful narratives, Maddie embraces the challenges ahead with an open heart and an open mind.
Ultimately, Maddie Wiener is a proactive, enthusiastic professional who thrives in multifaceted environments, seamlessly blending her technological expertise with a passion for social impact. Her impressive educational background and diverse professional experiences not only set her apart as a leader in her field but also as a champion for equal opportunities in education and community development. As she continues on her journey, Maddie remains committed to fostering inclusive and equitable environments where diverse voices can thrive and inspire change.
tags':['Customer Success','Enterprise Client Management','Higher Education','International Development','Environmental Studies','Design Thinking','Team Player','Community Engagement','Social Impact','Sports Coaching'],
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.