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Mahmoud Rusty Abdelkader

Builder. Prev: ceo/cofounder @ VGS, cto @ balanced (YC W11)

Mahmoud Rusty Abdelkader is a serial entrepreneur known for his innovative thinking and disruptive approach. He holds a BS in Computer Engineering from the University of Maryland and has a background in various tech-related roles. Mahmoud has a versatile educational background, having studied at YCombinator W2011 and Dulaney High School. His professional journey includes founding and leading several successful ventures, including VGS (Very Good Security) and Balanced. Mahmoud also has experience in notable organizations such as eBay and Wachovia. His expertise spans across entrepreneurship, technology, and information security.

Highlights

Aug 26 · linkedin

Customer success is the backbone of every B2B business. Its purpose is to ensure customer satisfaction by continuously demonstrating the value received from the product. Unfortunately, many organizations, including mine, slowly morph into service organizations and lose focus on growth.

In my recent interviews with founders and entrepreneurs, I found that problems typically follow a pattern of turbulence orbiting sales engineering and customer communications - both critical to a company's success organization.

I am eager to hear from you and learn about your experiences. What would you change to improve the role of customer success?

Stay tuned for more insights and data from my research over the next few weeks. I look forward to getting your feedback! 🙏🏽

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Mahmoud Rusty Abdelkader
Mahmoud Rusty Abdelkader, photo 1
Mahmoud Rusty Abdelkader, photo 2
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Location

Egypt