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Marc Mancher

Principal in Deloitte Consulting

Marc Mancher is a prominent innovator and Partner at Deloitte, known for his leadership in various business lines including the $400M Call Center division.

With a strong background in founding and growing businesses, Marc established Deloitte's Mission Analytics (AI) and RPA divisions, played a key role in public sector restructuring, and elevated Deloitte's commercial BPO advisory business to the top spot in the US.

Marc Mancher's extensive experience spans M&A, restructuring, and post-merger integration (PMI) in both public sector and commercial industries, showcasing his versatile skill set and strategic acumen.

Outside of his corporate endeavors, Marc devoted 30 years to active and reserve duty in the US Navy, engaging in diverse roles from ground operations in Afghanistan to leadership positions in the Navy Cyber community.

Marc's noteworthy achievements include receiving the Washington Business Journal Innovator of the Year award in 2017, and being honored as the Large Company Executive of the Year by AFFIRM.org in 2018.

Educationally, Marc pursued Aero and Astro Engineering at Purdue University for his BSAAE, and later completed an MBA specializing in Marketing at William & Mary's Raymond A. Mason School of Business.

Highlights

Oct 14 · linkedin

Operator! Operator! Operator!... This podcast explores how to break the shackles of old technology and serve citizens with #empathy and #equity to deliver true #customerexperience with todays empathic technology.

Oct 10 · linkedin

OPERATOR! OPERATOR! OPERATOR! #! #! #! ... Why are we so frustrated with IVRs and Contact Centers? #deloitte #customerexperience #gsa

Marc Mancher
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Location

Washington, District of Columbia, United States