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Marcelo Silva

Sales Specialist at Google

Marcelo Baiochi Silva is a seasoned professional with over 20 years of experience in the End User field, focusing on Sales and Delivery in the information technology sector.

Throughout his career, Marcelo has held various roles, gaining extensive expertise in service management, SLA management, team coordination, team scaling, productivity enhancement, continuous service quality improvement, customer satisfaction analysis and action plans, work methodology reengineering, customer relationship management, financial management, project management, sales, and people management.

Marcelo has led significant projects, including the successful implementation of the Work Force Management tool and methodology at IBM, resulting in increased department productivity and over 10% cost reduction.

He also excelled as an End User Account Manager for the global project at ABN Amro Bank, overseeing client relationships and Service Desk project management, leading a global process transformation initiative by automating activities and aligning processes across multiple countries.

As a Senior Manager of Services and Products until 2011, Marcelo managed a team of 78 employees and 40 contractors, ensuring the delivery of local and remote support services for renowned clients such as Banco Itaú BBA, Banco Santander, Visteon, DOW Química, Copersucar, Bunge, TV Globo, Sul América, Tókio Marine, Ticket, Mead Johnson, ADP, and GMAC.

His sales expertise extends to clients like Petrobrás, Vale, Serasa, Cielo, Itaú, HSBC, Fleury, Arcelor Mittal, TV Globo, Sul América, Mexichem, and Duratex, showcasing his proficiency in various technologies and areas such as Vmware, Digital Workspace, WorkspaceOne, Horizon, Airwatch, Office 365, Cloud Desktop, Citrix, Field Support, Service Desk, Remote Support, Help Desk, Banking Sector, and Financial Sector.

Marcelo Baiochi Silva pursued an MBA in Business Management at Fundação Getulio Vargas (FGV) and holds a Bachelor's degree in Computer Science from USCS - Universidade Municipal de São Caetano do Sul.

He has previously worked in key roles at renowned organizations such as Google as a Sales Specialist, VMware as an Anywhere Workspace Sales Manager, Avanade as a Sales Business Development Manager, and IBM as a Senior Sales Manager and Senior Manager of Services and Products, and as an End User Account Manager.

Marcelo's diverse skill set and extensive experience make him a valuable asset in the tech and sales industry.

Highlights

Oct 31 · Salt Lake Tribune
Real Salt Lake 'should have reinforcements' heading into second ... - Salt Lake Tribune
Real Salt Lake 'should have reinforcements' heading into second ... - Salt Lake Tribune
Sep 21 · SFGATE
FC Dallas 3, Real Salt Lake 1 - SFGATE
Marcelo Silva
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Location

São Paulo, São Paulo, Brazil