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Marcelo Velasco

Head of Customer Services - ITIL MP & Expert - DevOps M - KMP - F4P - PSM - COBIT - ISO 20K - Cloud

Marcelo Velasco is a seasoned Senior IT Manager with 25 years of experience in pre-sales and delivery, specializing in leading programs, application managed services, and digital transformation.

He is a results-oriented leader known for his strong listening skills, problem-solving abilities, and talent for building and managing teams in complex and multicultural environments.

Marcelo has played key strategic, tactical, and operational roles in various industries including Retail, Consumer Goods, Telecom, Energy, Banking, and Agribusiness operations.

His passion lies in enhancing the customer journey by implementing best practices and frameworks like ITIL, DevOps, Kanban, Scrum, Cobit, VeriSM, and ISO 20.000.

Marcelo's educational background includes Technical High School and postgraduate studies in Distributed Applications Development and a graduation in Data Processing Technology.

Throughout his career, Marcelo has held significant positions such as Head of Customer Services at Mercado Eletrônico, Delivery Manager at Wipro Limited, Service Manager at Cognizant, Service Delivery Manager at Hewlett-Packard, Sr App Lead at Capgemini, among others.

He has diverse experience ranging from web development at Colgate Palmolive to IT specialist roles at Power Factor Consultoria Energética.

Marcelo Velasco
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Location

São Paulo, São Paulo, Brazil