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Marco Bragança

Service Quality Lead | Customer Satisfaction

Marco Bragança is a Customer Satisfaction & Customer Experience advocate known for fostering people's growth through positive leadership and driving operational efficiency through Monitoring, Research & Analysis, and the ITIL Continual Improvement practice.

He holds a Post graduation degree in Marketing from Universidade do Algarve and a Licentiate degree in Biology, General from the University of Évora. Additionally, he has undergone training at Formação de Formadores.

With a rich professional background, Marco has held various key roles at OutSystems, including Technical Lead - Service Quality Management, Process Management Team Lead, Continual Improvement Team Lead, Operational Quality Lead, Global Support L1 Incidents and L2 Request fulfilment Team Lead, Senior Customer Service Associate - Team Captain, and Customer Service Associate. Prior to his time at OutSystems, he was a Senior Advisor for Mobile devices - UK & Ireland Market and a Customer Care Advisor for Mobile devices and Computers at SELLBYTEL Group.

Beyond the tech industry, Marco has also made significant contributions to Mundo Aquático SA - Zoomarine, where he served in multiple capacities including Member of the Science Committee, Head of various departments such as Oceanography, Birds, Rehabilitation Centre for Marine Species, Science Cabinet, Education, and the Dolphin Interaction Program. He also worked as a Dolphin Interaction Program Educator at the organization.

Furthermore, Marco Bragança has shared his insights as a Columnist for the environmental section of the online Visão Magazine (Visão Verde) at Revista Visão.

His diverse experience and expertise make him a versatile professional with a strong focus on customer service, continual improvement, process management, and leadership development.

Marco Bragança
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Location

Odivelas, Lisbon, Portugal